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user experience management

  • Full Time, onsite
  • HTC Global Services (India) Private Limited
  • Singapore, Singapore
$ 7,000 - $ 9,000 / month

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Job Description

Understanding of Experience Management concept (CX / DT background is a plus )

Basic knowledge on XM tools (preferable Qualtrics)

Research and need analysis capability

Customer / Partner Journey mapping

Customer segmentation and personas creation

Service blueprint design

Collect and coordinate data (rules, survey standards, metrics selection)

Analytical approaches, reporting and create dashboard

Implement, roll out and communicate XM as per XM framework (from Nang)

General experience should be 2+ years.

Candidates can be not fully IT background. Psychology and Data Analyst background are possible.

Prefer candidates who are skilled in business case calculation, business analysts.

Job Description

Understanding of Experience Management concept (CX / DT background is a plus )

Basic knowledge on XM tools (preferable Qualtrics)

Research and need analysis capability

Customer / Partner Journey mapping

Customer segmentation and personas creation

Service blueprint design

Collect and coordinate data (rules, survey standards, metrics selection)

Analytical approaches, reporting and create dashboard

Implement, roll out and communicate XM as per XM framework (from Nang)

General experience should be 2+ years.

Candidates can be not fully IT background. Psychology and Data Analyst background are possible.

Prefer candidates who are skilled in business case calculation, business analysts.