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SOFTWARE CONSULTANT

$ 7,000 - $ 9,000 / month

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Job Description

Roles & Responsibilities

Job Responsibilities:

  • Lead Cross-Functional Teams:Supervise teams in the implementation of unified communications projects, ensuring alignment with business goals and objectives.
  • Develop and Maintain Documentation:Create and update network diagrams, configuration guides, and standard operating procedures to ensure robust project documentation.
  • Conduct Network Assessments and Capacity Planning:Perform detailed network assessments and capacity planning to support the scalability and reliability of unified communications solutions.
  • Troubleshoot and Resolve Technical Issues:Identify and resolve complex technical issues related to voice and video communication to ensure seamless operations.
  • Collaborate with Vendors and Third-Party Providers:Work closely with vendors and third-party providers to evaluate and integrate new technologies and solutions.
  • Global Transformation for Asia Pacific:Lead global transformation efforts in the Asia Pacific region as part of the CMA CGM IT Global UC Team, focusing on multiple streams:
  • Stream 1 - PSTN Connectivity Evolution:Replace local telephony access with a regional telephony hub to optimize connectivity.
  • Stream 2 - New Device Policy and Standard Definition:Replace all physical phones with softphones, and renovate and standardize meeting rooms.
  • Stream 3 - UC Solution Refoundation:Replace and unify the enterprise telephony solution for all CMA CGM employees as part of customer care modernization using NICE CXOne.
  • UC and Voice Technology Support:Manage the deployment and maintenance of Voice over IP solutions
  • Plan and Implement Technologies:Lead the planning and implementation of technologies including:
  • Microsoft Teams dial plans/voicemail/voice routing protocols (VRP)
  • Direct routing configurations
  • Microsoft Teams policies
  • Auto attendants, call queues, and receptionist setups
  • Microsoft Teams device deployments (Poly and MTR)

Job Requirements:

  • Experience:Minimum of 4 years in project implementation and management, preferably in a global environment.
  • Documentation Skills:Ability to develop and maintain comprehensive documentation, including network diagrams, configuration guides, and standard operating procedures.

Job Description

Roles & Responsibilities

Job Responsibilities:

  • Lead Cross-Functional Teams:Supervise teams in the implementation of unified communications projects, ensuring alignment with business goals and objectives.
  • Develop and Maintain Documentation:Create and update network diagrams, configuration guides, and standard operating procedures to ensure robust project documentation.
  • Conduct Network Assessments and Capacity Planning:Perform detailed network assessments and capacity planning to support the scalability and reliability of unified communications solutions.
  • Troubleshoot and Resolve Technical Issues:Identify and resolve complex technical issues related to voice and video communication to ensure seamless operations.
  • Collaborate with Vendors and Third-Party Providers:Work closely with vendors and third-party providers to evaluate and integrate new technologies and solutions.
  • Global Transformation for Asia Pacific:Lead global transformation efforts in the Asia Pacific region as part of the CMA CGM IT Global UC Team, focusing on multiple streams:
  • Stream 1 - PSTN Connectivity Evolution:Replace local telephony access with a regional telephony hub to optimize connectivity.
  • Stream 2 - New Device Policy and Standard Definition:Replace all physical phones with softphones, and renovate and standardize meeting rooms.
  • Stream 3 - UC Solution Refoundation:Replace and unify the enterprise telephony solution for all CMA CGM employees as part of customer care modernization using NICE CXOne.
  • UC and Voice Technology Support:Manage the deployment and maintenance of Voice over IP solutions
  • Plan and Implement Technologies:Lead the planning and implementation of technologies including:
  • Microsoft Teams dial plans/voicemail/voice routing protocols (VRP)
  • Direct routing configurations
  • Microsoft Teams policies
  • Auto attendants, call queues, and receptionist setups
  • Microsoft Teams device deployments (Poly and MTR)

Job Requirements:

  • Experience:Minimum of 4 years in project implementation and management, preferably in a global environment.
  • Documentation Skills:Ability to develop and maintain comprehensive documentation, including network diagrams, configuration guides, and standard operating procedures.