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Customer Service Executive

$ 2,300 - $ 3,300 / month

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Job Description

Roles & Responsibilities

Responsibility:

  • Responsible for day-to-day coordination of all aspects of Client's business requirement ensuring consistent and good service level are delivered to clients.
  • Provide customer service support by corresponding to attend client's enquiries and requirement on order information/status, quotation, shipping, with emphasis on accuracy and timeliness.
  • Advising client on delivery schedule and inventory availability.
  • Follow up closely to ensure resolution of all problems and issues from Clients.
  • Work closely with all cross-functional teams to ensure clients operational requirements are met and/or manage client expectations.
  • Provide business reports to Management and client on a weekly/monthly basis

Requirement:

  • Degree / Diploma in Business or any equivalent discipline.
  • 3 years of working experience in order management or customer service.
  • Excellent time management and interpersonal relationships at all levels, cross-function
  • Strong analytical, problem-solving skills and good negotiation.
  • Good verbal and written communication skills.
  • Strong team player and ability to multi-task and takes strong ownership in task

Job Description

Roles & Responsibilities

Responsibility:

  • Responsible for day-to-day coordination of all aspects of Client's business requirement ensuring consistent and good service level are delivered to clients.
  • Provide customer service support by corresponding to attend client's enquiries and requirement on order information/status, quotation, shipping, with emphasis on accuracy and timeliness.
  • Advising client on delivery schedule and inventory availability.
  • Follow up closely to ensure resolution of all problems and issues from Clients.
  • Work closely with all cross-functional teams to ensure clients operational requirements are met and/or manage client expectations.
  • Provide business reports to Management and client on a weekly/monthly basis

Requirement:

  • Degree / Diploma in Business or any equivalent discipline.
  • 3 years of working experience in order management or customer service.
  • Excellent time management and interpersonal relationships at all levels, cross-function
  • Strong analytical, problem-solving skills and good negotiation.
  • Good verbal and written communication skills.
  • Strong team player and ability to multi-task and takes strong ownership in task