Customer Service Executive
$ 2,300 - $ 3,300 / month
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Job Description
Roles & Responsibilities
Responsibility:
- Responsible for day-to-day coordination of all aspects of Client's business requirement ensuring consistent and good service level are delivered to clients.
- Provide customer service support by corresponding to attend client's enquiries and requirement on order information/status, quotation, shipping, with emphasis on accuracy and timeliness.
- Advising client on delivery schedule and inventory availability.
- Follow up closely to ensure resolution of all problems and issues from Clients.
- Work closely with all cross-functional teams to ensure clients operational requirements are met and/or manage client expectations.
- Provide business reports to Management and client on a weekly/monthly basis
Requirement:
- Degree / Diploma in Business or any equivalent discipline.
- 3 years of working experience in order management or customer service.
- Excellent time management and interpersonal relationships at all levels, cross-function
- Strong analytical, problem-solving skills and good negotiation.
- Good verbal and written communication skills.
- Strong team player and ability to multi-task and takes strong ownership in task
Job Description
Roles & Responsibilities
Responsibility:
- Responsible for day-to-day coordination of all aspects of Client's business requirement ensuring consistent and good service level are delivered to clients.
- Provide customer service support by corresponding to attend client's enquiries and requirement on order information/status, quotation, shipping, with emphasis on accuracy and timeliness.
- Advising client on delivery schedule and inventory availability.
- Follow up closely to ensure resolution of all problems and issues from Clients.
- Work closely with all cross-functional teams to ensure clients operational requirements are met and/or manage client expectations.
- Provide business reports to Management and client on a weekly/monthly basis
Requirement:
- Degree / Diploma in Business or any equivalent discipline.
- 3 years of working experience in order management or customer service.
- Excellent time management and interpersonal relationships at all levels, cross-function
- Strong analytical, problem-solving skills and good negotiation.
- Good verbal and written communication skills.
- Strong team player and ability to multi-task and takes strong ownership in task