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Customer Insights Analyst (CRM)

$ 3,200 - $ 4,300 / month

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Job Description

Description

  • Salary up to $4,300 with variable bonus
  • Working location: Queenstown
  • Experience in CRM is a MUST

Responsibilities

  • Conduct regular checks on dealer showrooms and service centers to ensure compliance with requirements.
  • Manage and lead franchise brand ownership benefits programs and CRM activities.
  • Manage CRM functions and processes to engage current and future customers.
  • Oversee the Customer Feedback Management (CFM) system, ensuring live cases are closely monitored and promptly resolved.
  • Acknowledge and address customer complaints/feedback within 24 hours, via phone or written acknowledgment.
  • Follow up with low-scoring survey customers, working with stakeholders to resolve concerns.
  • Manage the customer database to introduce loyalty programs
  • Provide marketing support in terms of administration, customer service, and events

Skills and Qualifications

  • Diploma in Business/Marketing or equivalent.
  • 1 to 3 years of experience in a customer-facing work environment, including managing IT administration, such as Salesforce.
  • Proficiency in Microsoft Office applications, particularly MS PowerPoint.

Job Description

Description

  • Salary up to $4,300 with variable bonus
  • Working location: Queenstown
  • Experience in CRM is a MUST

Responsibilities

  • Conduct regular checks on dealer showrooms and service centers to ensure compliance with requirements.
  • Manage and lead franchise brand ownership benefits programs and CRM activities.
  • Manage CRM functions and processes to engage current and future customers.
  • Oversee the Customer Feedback Management (CFM) system, ensuring live cases are closely monitored and promptly resolved.
  • Acknowledge and address customer complaints/feedback within 24 hours, via phone or written acknowledgment.
  • Follow up with low-scoring survey customers, working with stakeholders to resolve concerns.
  • Manage the customer database to introduce loyalty programs
  • Provide marketing support in terms of administration, customer service, and events

Skills and Qualifications

  • Diploma in Business/Marketing or equivalent.
  • 1 to 3 years of experience in a customer-facing work environment, including managing IT administration, such as Salesforce.
  • Proficiency in Microsoft Office applications, particularly MS PowerPoint.