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Customer Service Officer (Healthcare)

$ 2,200 - $ 3,000 / month

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Job Description

Working Hours / Days: 8.30AM - 5.30PM (Mon Fri) , 08.30AM 12.30PM (Alt Sat)

Our Public Healthcare Client located (near MRT) is inviting individuals who enjoys customer service to join their healthcare family as a Patient Service Associate.

Candidates without relevant experiences and positive attitude and has a keen interest in customer service are welcome to apply!

Responsibilities:

  • Provide frontline services and general administrative duties of the clinic or centre.
  • Maintain overall dcor and cleanliness at the clinic, front counter and reception area.
  • Attend to patients at counters for registration and payment and appointment line.
  • Provide financial counselling where necessary.
  • Trace case notes for walk-in cases, billing and charges.
  • Account for handover and closing of counter payments.
  • Attend to clinic complaints and escalate to higher management when needed.
  • Assist doctors with patient's medical reviews in the consultation rooms.

Requirements:

  • Possess GCE N Level, GCE O Level, Professional Certificate/NiTEC or Diploma.
  • Minimum 2 years of relevant working experiences in customer service and customer handling preferred.
  • Candidate with experiences in the healthcare industry will be an added advantage.
  • Open to work overtime and deployment during pandemic.

Alyson Ong

Dynamic Human Capital Pte Ltd

Registration No: R22107466

License No: 12C6253

Job Description

Working Hours / Days: 8.30AM - 5.30PM (Mon Fri) , 08.30AM 12.30PM (Alt Sat)

Our Public Healthcare Client located (near MRT) is inviting individuals who enjoys customer service to join their healthcare family as a Patient Service Associate.

Candidates without relevant experiences and positive attitude and has a keen interest in customer service are welcome to apply!

Responsibilities:

  • Provide frontline services and general administrative duties of the clinic or centre.
  • Maintain overall dcor and cleanliness at the clinic, front counter and reception area.
  • Attend to patients at counters for registration and payment and appointment line.
  • Provide financial counselling where necessary.
  • Trace case notes for walk-in cases, billing and charges.
  • Account for handover and closing of counter payments.
  • Attend to clinic complaints and escalate to higher management when needed.
  • Assist doctors with patient's medical reviews in the consultation rooms.

Requirements:

  • Possess GCE N Level, GCE O Level, Professional Certificate/NiTEC or Diploma.
  • Minimum 2 years of relevant working experiences in customer service and customer handling preferred.
  • Candidate with experiences in the healthcare industry will be an added advantage.
  • Open to work overtime and deployment during pandemic.

Alyson Ong

Dynamic Human Capital Pte Ltd

Registration No: R22107466

License No: 12C6253