Production Support / Application Support
$ 3,500 - $ 4,300 / month
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Job Description
- Monitor and troubleshoot production issues (Linux VMs, Vendor Product, SFTP).
- Collaborate with cross-functional teams to identify and resolve production issues.
- Perform root cause analysis and provide solutions to prevent future issues.
- Create and maintain documentation related to production issues and resolutions via JIRA.
- Implement and maintain processes and procedures to improve production support.
- Participate in on-call rotation and respond to production issues after business hours. There are two shifts, Morning (7 AM to 4 PM) and Afternoon (2 PM to 11 PM), running 7 days a week.
Preferred Qualifications:
- Bachelor's degree in Computer Science or related field.
- 24 years of experience in Production Support or related role.
- Strong technical skills in Java, SQL, UNIX, and scripting languages.
- Ability to troubleshoot and resolve complex production issues efficiently.
Job Description
- Monitor and troubleshoot production issues (Linux VMs, Vendor Product, SFTP).
- Collaborate with cross-functional teams to identify and resolve production issues.
- Perform root cause analysis and provide solutions to prevent future issues.
- Create and maintain documentation related to production issues and resolutions via JIRA.
- Implement and maintain processes and procedures to improve production support.
- Participate in on-call rotation and respond to production issues after business hours. There are two shifts, Morning (7 AM to 4 PM) and Afternoon (2 PM to 11 PM), running 7 days a week.
Preferred Qualifications:
- Bachelor's degree in Computer Science or related field.
- 24 years of experience in Production Support or related role.
- Strong technical skills in Java, SQL, UNIX, and scripting languages.
- Ability to troubleshoot and resolve complex production issues efficiently.