
Customer Support Officer
Job Description
Job Responsibilities
Inbound call handling for Accounts servicing, campaigns, products enquiries and helpdesk enquiries;
Fulfillment follow through on case handling and with customers;
Ensure group compliance & control standards are observed and met in the execution of customers enquiries, transaction requests and maintaining confidentiality of Bank and customers information
Job Requirements
Minimum of ITE, O levels
Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
Possess a positive mindset with a CAN-DO attitude a and passion to deliver quality customer service.
Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
Possess good command of written and spoken English.
Good analytical skills; passion for working and is good in working with numbers.
Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
Passion for working, responsible and with good working attitude.
Proficient in PC skills including MS Office applications.
Ability to work on rotational shifts (Morning & afternoon)
Job Description
Job Responsibilities
Inbound call handling for Accounts servicing, campaigns, products enquiries and helpdesk enquiries;
Fulfillment follow through on case handling and with customers;
Ensure group compliance & control standards are observed and met in the execution of customers enquiries, transaction requests and maintaining confidentiality of Bank and customers information
Job Requirements
Minimum of ITE, O levels
Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
Possess a positive mindset with a CAN-DO attitude a and passion to deliver quality customer service.
Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
Possess good command of written and spoken English.
Good analytical skills; passion for working and is good in working with numbers.
Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
Passion for working, responsible and with good working attitude.
Proficient in PC skills including MS Office applications.
Ability to work on rotational shifts (Morning & afternoon)