Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

#SGunited Jobs Cluster Manager / Service Desk Team Lead

$ 3,500 - $ 4,100 / month
Checking job availability...
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Job Description

  1. Manage and lead the Service Desk and staffs to provide 1st level technical support.
  2. Act as a further escalation point for unresolved or escalated cases and provide guidance to the team.
  3. Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles.
  4. Report to SD managers on any issue that could significantly impact the SLA and recommends action plan.
  5. Take overall responsibility for incident management and request fulfilment (if any).
  6. Ensure staffs take ownership of user's incidents and be proactive when dealing with user's incidents.
  7. Ensure all calls and emails are logged in the Service Desk logging system as per operating procedure.
  8. Allocate more complex calls and emails to the relevant IT Support member.
  9. Arrange for external technical support where problems cannot be resolved within L1
  10. Manage Service Quality Assessment and Coach the agents on proper handling approaches.
  11. Provide Domain Briefing/ Training to new joiners.
  12. Able to front Service Desk to stakeholders for clarification and enquiries.

Job Description

  1. Manage and lead the Service Desk and staffs to provide 1st level technical support.
  2. Act as a further escalation point for unresolved or escalated cases and provide guidance to the team.
  3. Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles.
  4. Report to SD managers on any issue that could significantly impact the SLA and recommends action plan.
  5. Take overall responsibility for incident management and request fulfilment (if any).
  6. Ensure staffs take ownership of user's incidents and be proactive when dealing with user's incidents.
  7. Ensure all calls and emails are logged in the Service Desk logging system as per operating procedure.
  8. Allocate more complex calls and emails to the relevant IT Support member.
  9. Arrange for external technical support where problems cannot be resolved within L1
  10. Manage Service Quality Assessment and Coach the agents on proper handling approaches.
  11. Provide Domain Briefing/ Training to new joiners.
  12. Able to front Service Desk to stakeholders for clarification and enquiries.