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Executive, HNW Policy Services

Salary undisclosed

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The opportunityThe customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering the staff with the resources to solve critical problems for the future of our business, which is why we need you.We are seeking a competent individual with relevant experience in post-sales transactions processing within the insurance industry, with a preference for those with a background in handling transactions related to High Net Worth (HNW) business.On the job you will
  • Ensure all post-sales transactions are completed within the turnaround time with accuracy.
  • Ensure emails are replied timely and accurate to concierge and internal parties.
  • Escalate the relevant business units for their investigations, findings and recommendations if investigation is required.
  • Collaborate closely with legal, compliance, product and actuarial on inquiries and cases.
  • Suggest and collaborate on process improvement initiatives.
  • Ensure compliance to Global, Regional and local regulatory guidelines or regulations, in order to safeguard policyholders’ interests, protect company’s reputation, uphold our service quality and align with good practices.
  • Be part of a strong and collaborative high net worth policy services team who thrives on supporting one another.
  • Handle ad-hoc requests as needed.
What motivates you?You obsess about customers, listen, engage and act for their benefit.You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.You thrive in teams and enjoy getting things done together.You take ownership and build solutions, focusing on what matters.You do what is right, work with integrity and speak up.You share your humanity, helping us build a diverse and inclusive work environment for everyone.What we are looking forA minimum diploma qualification is essential for this role.Possess 2 to 4 years of experience in post-sales transactions processing within the insurance industry, with a preference for those with a background in handling transactions related to High Net Worth (HNW) business.Strong proficiency in both written and verbal communication. The ability to convey ideas and information effectively is crucial in ensuring smooth communication channels within the team and with clients.Demonstrate exceptional interpersonal skills in building and maintaining positive relationships with clients, colleagues, and other stakeholders.Possess creative problem-solving skills. The ability to think innovatively and find effective solutions to challenges that may arise in the course of business operations.What can we offer you?A competitive salary and benefits packages.A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.A focus on growing your career path with us.Flexible work policies and strong work-life balance.Professional development and leadership opportunities.Our commitment to youValues-first culture
We lead with our Values every day and bring them to life together.Boundless opportunity
We create opportunities to learn and grow at every stage of your career.Continuous innovation
We invite you to help redefine the future of financial services.Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Working Arrangement Hybrid
The opportunityThe customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering the staff with the resources to solve critical problems for the future of our business, which is why we need you.We are seeking a competent individual with relevant experience in post-sales transactions processing within the insurance industry, with a preference for those with a background in handling transactions related to High Net Worth (HNW) business.On the job you will
  • Ensure all post-sales transactions are completed within the turnaround time with accuracy.
  • Ensure emails are replied timely and accurate to concierge and internal parties.
  • Escalate the relevant business units for their investigations, findings and recommendations if investigation is required.
  • Collaborate closely with legal, compliance, product and actuarial on inquiries and cases.
  • Suggest and collaborate on process improvement initiatives.
  • Ensure compliance to Global, Regional and local regulatory guidelines or regulations, in order to safeguard policyholders’ interests, protect company’s reputation, uphold our service quality and align with good practices.
  • Be part of a strong and collaborative high net worth policy services team who thrives on supporting one another.
  • Handle ad-hoc requests as needed.
What motivates you?You obsess about customers, listen, engage and act for their benefit.You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.You thrive in teams and enjoy getting things done together.You take ownership and build solutions, focusing on what matters.You do what is right, work with integrity and speak up.You share your humanity, helping us build a diverse and inclusive work environment for everyone.What we are looking forA minimum diploma qualification is essential for this role.Possess 2 to 4 years of experience in post-sales transactions processing within the insurance industry, with a preference for those with a background in handling transactions related to High Net Worth (HNW) business.Strong proficiency in both written and verbal communication. The ability to convey ideas and information effectively is crucial in ensuring smooth communication channels within the team and with clients.Demonstrate exceptional interpersonal skills in building and maintaining positive relationships with clients, colleagues, and other stakeholders.Possess creative problem-solving skills. The ability to think innovatively and find effective solutions to challenges that may arise in the course of business operations.What can we offer you?A competitive salary and benefits packages.A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.A focus on growing your career path with us.Flexible work policies and strong work-life balance.Professional development and leadership opportunities.Our commitment to youValues-first culture
We lead with our Values every day and bring them to life together.Boundless opportunity
We create opportunities to learn and grow at every stage of your career.Continuous innovation
We invite you to help redefine the future of financial services.Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Working Arrangement Hybrid