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Executive, Customer Operations (Document Processing & Screening), WPD
Salary undisclosed
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- Work closely with the outsourced partners to ensure the smooth operations of CPC and CCC and that SOPs are properly followed such that Service Level Agreement (SLA) standards are met • Work with vendors to ensure proper maintenance of laser engraver • Screen fingerprint records and follow up with various scheme officers on doubtful cases • Perform card inventory and courier tracking for daily reconciliation and monthly billing purposes • Support development of digital work pass e.g. UAT for releases of SG Work Pass 2.0, including preparing for roadshows to promote SG Work Pass and SingPass to migrant workers, etc • Support in document verification ops matters to ensure uploaded documents are correct and verified • Handle CRM issues on document verification, SG Work Pass App, screening, card print and delivery matters • Assist with the submission of Service Requests (SR) to enhance systems and work processes
- At least 2 years of working experience • Possess good customer service, communication (written and spoken) skills • Possess good analytical, creative thinking and problem-solving skills • Be a good team player with a customer-focused mindset • Be able to multi-task, work independently, proactive in problem solving and adaptable in dealing with different situations
- Work closely with the outsourced partners to ensure the smooth operations of CPC and CCC and that SOPs are properly followed such that Service Level Agreement (SLA) standards are met • Work with vendors to ensure proper maintenance of laser engraver • Screen fingerprint records and follow up with various scheme officers on doubtful cases • Perform card inventory and courier tracking for daily reconciliation and monthly billing purposes • Support development of digital work pass e.g. UAT for releases of SG Work Pass 2.0, including preparing for roadshows to promote SG Work Pass and SingPass to migrant workers, etc • Support in document verification ops matters to ensure uploaded documents are correct and verified • Handle CRM issues on document verification, SG Work Pass App, screening, card print and delivery matters • Assist with the submission of Service Requests (SR) to enhance systems and work processes
- At least 2 years of working experience • Possess good customer service, communication (written and spoken) skills • Possess good analytical, creative thinking and problem-solving skills • Be a good team player with a customer-focused mindset • Be able to multi-task, work independently, proactive in problem solving and adaptable in dealing with different situations