Senior Corporate Security Systems Specialist
Salary undisclosed
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- Provide management and administrative support for Ripple security systems, including access control, CCTV, and intrusion systems.
- Design, configure, commission, and document support for security projects.
- Provide project management and technical support for both on-site and remote projects.
- Deliver technical support for end users, system administrators, and service support technicians.
- Triage and resolve Tier2-level issues through collaboration and resourceful problem-solving.
- Document issues and resolutions for trend analysis and knowledge sharing.
- Advance sophisticated issues to vendors or senior engineering support as needed.
- Maintain outstanding customer focus and happiness by responding promptly to security support team issues.
- Manage system requirements and configurations for Avigilon supporting security systems.
- Build and maintain support documentation for ongoing and new security projects.
- Assist in training and developing standard operating procedures (SOPs).
- Audit security systems for adherence to global SOPs, identify vulnerabilities, and ensure effective system use.
- Minimum 2 years of physical security experience.
- College degree or relevant coursework in computer science (or equivalent experience).
- 2+ years of technical experience with security systems technology, including CCTV, access control, and intrusion detection.
- Desired experience with IP intercom, analytics, and perimeter security.
- Strong IP networking skills.
- Basic field troubleshooting techniques for low voltage systems.
- Extensive knowledge of Windows operating systems and GSuite.
- Excellent communication skills, both verbal and written.
- Assertive, self-starter with a strong sense of urgency.
- Outstanding integrity and customer-service skills.
- Strong organizational skills with outstanding attention to detail.
- Great teammate with a positive attitude.
- Independent individual with strong problem-solving abilities, who thinks critically and creatively.
- Willingness to travel as needed for remote office support.
- Ability to work outside regular business hours to support global teams.
- Scripting/software development experience is a plus.
- Provide management and administrative support for Ripple security systems, including access control, CCTV, and intrusion systems.
- Design, configure, commission, and document support for security projects.
- Provide project management and technical support for both on-site and remote projects.
- Deliver technical support for end users, system administrators, and service support technicians.
- Triage and resolve Tier2-level issues through collaboration and resourceful problem-solving.
- Document issues and resolutions for trend analysis and knowledge sharing.
- Advance sophisticated issues to vendors or senior engineering support as needed.
- Maintain outstanding customer focus and happiness by responding promptly to security support team issues.
- Manage system requirements and configurations for Avigilon supporting security systems.
- Build and maintain support documentation for ongoing and new security projects.
- Assist in training and developing standard operating procedures (SOPs).
- Audit security systems for adherence to global SOPs, identify vulnerabilities, and ensure effective system use.
- Minimum 2 years of physical security experience.
- College degree or relevant coursework in computer science (or equivalent experience).
- 2+ years of technical experience with security systems technology, including CCTV, access control, and intrusion detection.
- Desired experience with IP intercom, analytics, and perimeter security.
- Strong IP networking skills.
- Basic field troubleshooting techniques for low voltage systems.
- Extensive knowledge of Windows operating systems and GSuite.
- Excellent communication skills, both verbal and written.
- Assertive, self-starter with a strong sense of urgency.
- Outstanding integrity and customer-service skills.
- Strong organizational skills with outstanding attention to detail.
- Great teammate with a positive attitude.
- Independent individual with strong problem-solving abilities, who thinks critically and creatively.
- Willingness to travel as needed for remote office support.
- Ability to work outside regular business hours to support global teams.
- Scripting/software development experience is a plus.