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Monitoring Analyst - BPO

$ 2,000 - $ 2,500 / month

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Job Description

ROLES & RESPONSIBILITIES:

  • Perform monitoring activities using tools provided as well as reviews of transactions flagged out
  • Ensure that all tasks are completed/submitted in accordance to Standard Operating Procedures within the agreed timelines/SLA.
  • Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with client
  • Handle ad hoc duties as required

REQUIREMENTS:

  • Minimum 1 year of experience working in an administrative role
  • Minimum education level: N levels subject to working experience
  • Fast learner and good team player
  • Demonstrates good communication skills and comfortable to work in a fast-paced environment
  • Working/shift hours are 10am-10pm, 4 days a week - Able to work rotating shift hours including weekends and public holidays

Job Description

ROLES & RESPONSIBILITIES:

  • Perform monitoring activities using tools provided as well as reviews of transactions flagged out
  • Ensure that all tasks are completed/submitted in accordance to Standard Operating Procedures within the agreed timelines/SLA.
  • Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with client
  • Handle ad hoc duties as required

REQUIREMENTS:

  • Minimum 1 year of experience working in an administrative role
  • Minimum education level: N levels subject to working experience
  • Fast learner and good team player
  • Demonstrates good communication skills and comfortable to work in a fast-paced environment
  • Working/shift hours are 10am-10pm, 4 days a week - Able to work rotating shift hours including weekends and public holidays