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Senior/Executive (Patient Relations Office)
Salary undisclosed
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Simplified
- Follow up with feedback provider to ensure appropriate resolution is provided to complete the interaction process within the department's performance indicator (14 working days).
- Identify and prioritize urgent or complex cases and escalating to the Manager and/or Assistant Manager.
- Maintain accurate records of all feedback cases in the feedback database system.
- Prepare feedback statistics on a monthly basis and conduct basic analysis of the data with data analytics tools such as Excel or PowerBI.
- Prepare compliment features on a monthly basis and broadcast within the hospital to share good service provided by various staff.
- Coordinator for the MOH Patient Experience Survey (PES) with MOH and its appointed vendor
- General degree, healthcare administration, or related field
- Experience in feedback management and healthcare background are added advantages.
- Following skills to be successful: exceptional communication skills
- Ability to work well under pressure and maintain a positive attitude.
- Follow up with feedback provider to ensure appropriate resolution is provided to complete the interaction process within the department's performance indicator (14 working days).
- Identify and prioritize urgent or complex cases and escalating to the Manager and/or Assistant Manager.
- Maintain accurate records of all feedback cases in the feedback database system.
- Prepare feedback statistics on a monthly basis and conduct basic analysis of the data with data analytics tools such as Excel or PowerBI.
- Prepare compliment features on a monthly basis and broadcast within the hospital to share good service provided by various staff.
- Coordinator for the MOH Patient Experience Survey (PES) with MOH and its appointed vendor
- General degree, healthcare administration, or related field
- Experience in feedback management and healthcare background are added advantages.
- Following skills to be successful: exceptional communication skills
- Ability to work well under pressure and maintain a positive attitude.