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- providing end-to-end administrative support for cases that come through Registry (including processing documents before and after each hearing and updating hearing outcomes)
- providing administrative support to Officers and/or Mediators
- coordinating and working with internal and external multi-disciplinary experts from strategic partners and external agencies such as the MSF in the holistic management of cases
- updating and maintaining documents, databases and systems accurately and expeditiously
- providing customer service at the registry in a timely, efficient and professional manner and co-ordinating efforts of the different sections to facilitate a seamless delivery of quality service to the users
- monitoring incoming correspondence and draft replies or route them to respective Officers / departments for follow up
- handling day-to-day system requests and enquiries from users and members of the public
- performing the full range of secretarial functions and any other administrative duties assigned
- providing suggestions to improve existing workflows as well as to update SOPs within a specific Registry area of work
- At least 2-3 years’ relevant working experience
- IT Savvy and proficient in Microsoft applications (Word, Excel and Powerpoint)
- Good written and communication skills
- Well organised and meticulous
- Proactive and be able to work under pressure and independently in a fast-paced environment
- Mature, discreet and a team player
- Experience in using E-Litigation system will be an advantage
- providing end-to-end administrative support for cases that come through Registry (including processing documents before and after each hearing and updating hearing outcomes)
- providing administrative support to Officers and/or Mediators
- coordinating and working with internal and external multi-disciplinary experts from strategic partners and external agencies such as the MSF in the holistic management of cases
- updating and maintaining documents, databases and systems accurately and expeditiously
- providing customer service at the registry in a timely, efficient and professional manner and co-ordinating efforts of the different sections to facilitate a seamless delivery of quality service to the users
- monitoring incoming correspondence and draft replies or route them to respective Officers / departments for follow up
- handling day-to-day system requests and enquiries from users and members of the public
- performing the full range of secretarial functions and any other administrative duties assigned
- providing suggestions to improve existing workflows as well as to update SOPs within a specific Registry area of work
- At least 2-3 years’ relevant working experience
- IT Savvy and proficient in Microsoft applications (Word, Excel and Powerpoint)
- Good written and communication skills
- Well organised and meticulous
- Proactive and be able to work under pressure and independently in a fast-paced environment
- Mature, discreet and a team player
- Experience in using E-Litigation system will be an advantage