Associate Engineer (NOC), Data Centre
Salary undisclosed
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- Ensure incidents are responded and attended to, or escalated for 2nd/3rd level resolution based on criticality, impact and SLA
- Assist in BCP exercise and be the 1st level incident responder.
- Hands on operations on critical chilled water systems and electrical controls in a DC environment and provision of potential risk exposure analysis report
- Perform Event Monitoring for all Data Centre Critical Facilities infrastructure to ensure Data Centre is in normal function both upstream and downstream (eg. CDU, UPS, power, temperature control, humidity, water detection sensor, etc.).
- Ensure all DC supporting infrastructure (i.e. Environment Monitoring System (EMS), Access Control Systems, Electronic Visitation Management System. etc) are functioning well.
- Update and maintain all DC related documentation, including reports generation where required
- Coordinate with various stakeholders to fix the technical issues to provide timely support to customers.
- Ensure adherence to all standard operating procedures (SOP), method of procedures (MOP), and emergency response procedures (ERP) established for the critical environments, as well as the formal change control process.
- Coordinate maintenance and shutdowns (eg. working with vendors for DC electrical and mechanical systems)
- Preparations of daily site reporting and generate monthly Facilities Management report on DC health status
- Well versed in chilled / condenser water system dynamics and operations ideally involving direct liquid cooling
- Identify potential risk exposure on DC related chilled /condenser water system
- Manage Incidents and Closure, including Root Cause Analysis on incidents
- Raise the necessary requests from such as Change Request or notifications requests to the customers as part of service maintenance
- Liaise with internal and external customers and ensure that customers' contractual service level agreements are met
- Perform other duties such as access clearance, and participate in projects as required
- Diploma / Degree Holders in Electrical & Electronics, Mechanical & Mechatronics Engineering with relevant 6-7 year working experience managing 24x7 DC Operations mainly in a chilled/condenser water supplied equipment's environment
- 2-3 years hands-on experience in chilled/ condenser water system
- General technical and functional knowledge of data centre infrastructure to include electricaland mechanical systems, fire detection and protection systems, building management systems, equipment maintenance, space planning, construction of critical facilities environment.
- Good communication and people management skills.
- Possess Basic Certificate in CDCP, DCPRO if any
- Able to multi-task and work under pressure
- Well organized and able to reschedule priorities as circumstances change
- Good communication skills (both verbal & written)
- Analytical with good problem solving skills
- Positive attitude and Proactive
- Work Location: Tuas
- Flexible work arrangements
- Full suite of health and wellness benefits
- Ongoing training and development programs
- Internal mobility opportunities
- Ensure incidents are responded and attended to, or escalated for 2nd/3rd level resolution based on criticality, impact and SLA
- Assist in BCP exercise and be the 1st level incident responder.
- Hands on operations on critical chilled water systems and electrical controls in a DC environment and provision of potential risk exposure analysis report
- Perform Event Monitoring for all Data Centre Critical Facilities infrastructure to ensure Data Centre is in normal function both upstream and downstream (eg. CDU, UPS, power, temperature control, humidity, water detection sensor, etc.).
- Ensure all DC supporting infrastructure (i.e. Environment Monitoring System (EMS), Access Control Systems, Electronic Visitation Management System. etc) are functioning well.
- Update and maintain all DC related documentation, including reports generation where required
- Coordinate with various stakeholders to fix the technical issues to provide timely support to customers.
- Ensure adherence to all standard operating procedures (SOP), method of procedures (MOP), and emergency response procedures (ERP) established for the critical environments, as well as the formal change control process.
- Coordinate maintenance and shutdowns (eg. working with vendors for DC electrical and mechanical systems)
- Preparations of daily site reporting and generate monthly Facilities Management report on DC health status
- Well versed in chilled / condenser water system dynamics and operations ideally involving direct liquid cooling
- Identify potential risk exposure on DC related chilled /condenser water system
- Manage Incidents and Closure, including Root Cause Analysis on incidents
- Raise the necessary requests from such as Change Request or notifications requests to the customers as part of service maintenance
- Liaise with internal and external customers and ensure that customers' contractual service level agreements are met
- Perform other duties such as access clearance, and participate in projects as required
- Diploma / Degree Holders in Electrical & Electronics, Mechanical & Mechatronics Engineering with relevant 6-7 year working experience managing 24x7 DC Operations mainly in a chilled/condenser water supplied equipment's environment
- 2-3 years hands-on experience in chilled/ condenser water system
- General technical and functional knowledge of data centre infrastructure to include electricaland mechanical systems, fire detection and protection systems, building management systems, equipment maintenance, space planning, construction of critical facilities environment.
- Good communication and people management skills.
- Possess Basic Certificate in CDCP, DCPRO if any
- Able to multi-task and work under pressure
- Well organized and able to reschedule priorities as circumstances change
- Good communication skills (both verbal & written)
- Analytical with good problem solving skills
- Positive attitude and Proactive
- Work Location: Tuas
- Flexible work arrangements
- Full suite of health and wellness benefits
- Ongoing training and development programs
- Internal mobility opportunities
About Singtel
| Size | More than 250 |
| Industry | Integrated Telecommunication Services |
| Location | Singapore |
| Founded | 1 January 1879 |