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Guest Relations Executive

Salary undisclosed

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Responsibilities:

  • Assist in all aspects of Hotel Front Office operations in accordance with the Club’s service standards.
  • Welcome and escort hotel guests/members, and assist in resolving their concerns and complaints.
  • Perform office duties such as coordinating with other departments, keeping records of staff schedules and managing cash accounting for the front desk.
  • Provide customer service to hotel guests, visitors and members who have enquiries regarding reservations, rates, membership, etc. and direct them to the relevant departments for business-specific enquiries.
  • Handle daily check-ins and check-outs as required.
  • Assist with room reservations.
  • Assist with inventory recording and stock ordering for room items and materials.
  • Perform daily rate checks and updates.
  • Check Online Travel Agencies’ (OTAs) and Travel Agencies’ (TA) websites and inform the Assistant/Rooms Manager of any incorrect or outdated information.
  • Any other duties assigned from time to time.

Requirements:

  • Possess at least GCE ‘O’ level and above or equivalent
  • Possess good communication skills
  • Proficient in Computer Applications
  • Able to work shifts (weekends/PH/night)

Responsibilities:

  • Assist in all aspects of Hotel Front Office operations in accordance with the Club’s service standards.
  • Welcome and escort hotel guests/members, and assist in resolving their concerns and complaints.
  • Perform office duties such as coordinating with other departments, keeping records of staff schedules and managing cash accounting for the front desk.
  • Provide customer service to hotel guests, visitors and members who have enquiries regarding reservations, rates, membership, etc. and direct them to the relevant departments for business-specific enquiries.
  • Handle daily check-ins and check-outs as required.
  • Assist with room reservations.
  • Assist with inventory recording and stock ordering for room items and materials.
  • Perform daily rate checks and updates.
  • Check Online Travel Agencies’ (OTAs) and Travel Agencies’ (TA) websites and inform the Assistant/Rooms Manager of any incorrect or outdated information.
  • Any other duties assigned from time to time.

Requirements:

  • Possess at least GCE ‘O’ level and above or equivalent
  • Possess good communication skills
  • Proficient in Computer Applications
  • Able to work shifts (weekends/PH/night)