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- Develop and maintain detailed service manuals for new and existing cleaning robot products.
- Ensure manuals are tailored for both on-ground technicians and end customers, providing clear instructions for installation, operation, maintenance, and repair.
- Collaborate with engineering and product teams to gather technical details and validate accuracy.
- Create troubleshooting guides to help technicians and customers diagnose and resolve common issues with cleaning robots.
- Organize and present troubleshooting steps in a logical and user-friendly manner.
- Continuously update documents based on feedback and product updates.
- Write and distribute software release notes to inform customers of new features, bug fixes, and improvements.
- Ensure release notes are clear, concise, and aligned with the software development teams updates.
- Coordinate with the marketing and customer support teams to ensure timely delivery of release notes.
- Develop documentation to support product upgrades, including step-by-step instructions for dealers and customers
- Work closely with the product management and engineering teams to understand upgrade processes and communicate them effectively.
- Ensure all upgrade documentation is accurate, up-to-date, and accessible to relevant stakeholders.
- Partner with cross-functional teams, including engineering, product management, customer support, and marketing, to gather information and ensure documentation meets user needs.
- Review and update existing documentation to reflect product changes, improvements, and customer feedback.
- Stay updated on industry trends and best practices in technical writing to enhance the quality of documentation.
- Bachelors degree in Technical Writing, Communications, Engineering, or a related field.
- 5 to 8 years of experience as a Technical Writer, preferably in the robotics, consumer electronics, or product manufacturing industries.
- Proven experience writing service manuals, troubleshooting guides, and software documentation.
- Familiarity with robots or commercial cleaning products is a plus.
- Professional writing, editing, and proofreading skills with a keen eye for detail.
- Strong technical aptitude and ability to understand complex product functionalities.
- Ability to work independently and manage multiple projects simultaneously.
- Ability to manage multiple projects simultaneously in a fast-paced environment
EA License Number: 19C9782
Personnel Number: R1326341 (Ng Zhenyu)POLICY ON SPAM APPLICATIONS: We seek your cooperation to refrain from sending more than 1 job application, as persistent spam applicants may be permanently banned from our email server.
- Develop and maintain detailed service manuals for new and existing cleaning robot products.
- Ensure manuals are tailored for both on-ground technicians and end customers, providing clear instructions for installation, operation, maintenance, and repair.
- Collaborate with engineering and product teams to gather technical details and validate accuracy.
- Create troubleshooting guides to help technicians and customers diagnose and resolve common issues with cleaning robots.
- Organize and present troubleshooting steps in a logical and user-friendly manner.
- Continuously update documents based on feedback and product updates.
- Write and distribute software release notes to inform customers of new features, bug fixes, and improvements.
- Ensure release notes are clear, concise, and aligned with the software development teams updates.
- Coordinate with the marketing and customer support teams to ensure timely delivery of release notes.
- Develop documentation to support product upgrades, including step-by-step instructions for dealers and customers
- Work closely with the product management and engineering teams to understand upgrade processes and communicate them effectively.
- Ensure all upgrade documentation is accurate, up-to-date, and accessible to relevant stakeholders.
- Partner with cross-functional teams, including engineering, product management, customer support, and marketing, to gather information and ensure documentation meets user needs.
- Review and update existing documentation to reflect product changes, improvements, and customer feedback.
- Stay updated on industry trends and best practices in technical writing to enhance the quality of documentation.
- Bachelors degree in Technical Writing, Communications, Engineering, or a related field.
- 5 to 8 years of experience as a Technical Writer, preferably in the robotics, consumer electronics, or product manufacturing industries.
- Proven experience writing service manuals, troubleshooting guides, and software documentation.
- Familiarity with robots or commercial cleaning products is a plus.
- Professional writing, editing, and proofreading skills with a keen eye for detail.
- Strong technical aptitude and ability to understand complex product functionalities.
- Ability to work independently and manage multiple projects simultaneously.
- Ability to manage multiple projects simultaneously in a fast-paced environment
EA License Number: 19C9782
Personnel Number: R1326341 (Ng Zhenyu)POLICY ON SPAM APPLICATIONS: We seek your cooperation to refrain from sending more than 1 job application, as persistent spam applicants may be permanently banned from our email server.