Senior/Ecommerce Executive
Salary undisclosed
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Ecommerce Management
- Oversee all ecommerce channels and achievement towards sales target
- Monitor and analyse performance metrics to identify opportunities for improvement and make recommendations for optimisation
- Manage the day-to-day operations of the e-commerce platforms, including order fulfilment, inventory management, customer service, and returns
- Monitor industry trends and developments, and continuously look for ways to improve the e-commerce experience for our customers
Sales Management of Marketplaces (Shopee & Lazada)
- Develop ecommerce plan for key marketplaces such as Shopee & Lazada
- Manage relationships with marketplace category managers to drive GMV
- Work closely with marketplaces marketing to ensure onsite marketing ROI
- Monthly Report: Review channel performance and make recommendations where applicable
Customer Service
- Provide excellent customer service and support, responding to inquiries and resolving issues in a timely manner
- Custodian to FAQs, product complaints and feedbacks
Ecommerce Management
- Oversee all ecommerce channels and achievement towards sales target
- Monitor and analyse performance metrics to identify opportunities for improvement and make recommendations for optimisation
- Manage the day-to-day operations of the e-commerce platforms, including order fulfilment, inventory management, customer service, and returns
- Monitor industry trends and developments, and continuously look for ways to improve the e-commerce experience for our customers
Sales Management of Marketplaces (Shopee & Lazada)
- Develop ecommerce plan for key marketplaces such as Shopee & Lazada
- Manage relationships with marketplace category managers to drive GMV
- Work closely with marketplaces marketing to ensure onsite marketing ROI
- Monthly Report: Review channel performance and make recommendations where applicable
Customer Service
- Provide excellent customer service and support, responding to inquiries and resolving issues in a timely manner
- Custodian to FAQs, product complaints and feedbacks