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Senior/Ecommerce Executive

Salary undisclosed

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Ecommerce Management

  • Oversee all ecommerce channels and achievement towards sales target
  • Monitor and analyse performance metrics to identify opportunities for improvement and make recommendations for optimisation
  • Manage the day-to-day operations of the e-commerce platforms, including order fulfilment, inventory management, customer service, and returns
  • Monitor industry trends and developments, and continuously look for ways to improve the e-commerce experience for our customers

Sales Management of Marketplaces (Shopee & Lazada)

  • Develop ecommerce plan for key marketplaces such as Shopee & Lazada
  • Manage relationships with marketplace category managers to drive GMV
  • Work closely with marketplaces marketing to ensure onsite marketing ROI
  • Monthly Report: Review channel performance and make recommendations where applicable

Customer Service

  • Provide excellent customer service and support, responding to inquiries and resolving issues in a timely manner
  • Custodian to FAQs, product complaints and feedbacks

Ecommerce Management

  • Oversee all ecommerce channels and achievement towards sales target
  • Monitor and analyse performance metrics to identify opportunities for improvement and make recommendations for optimisation
  • Manage the day-to-day operations of the e-commerce platforms, including order fulfilment, inventory management, customer service, and returns
  • Monitor industry trends and developments, and continuously look for ways to improve the e-commerce experience for our customers

Sales Management of Marketplaces (Shopee & Lazada)

  • Develop ecommerce plan for key marketplaces such as Shopee & Lazada
  • Manage relationships with marketplace category managers to drive GMV
  • Work closely with marketplaces marketing to ensure onsite marketing ROI
  • Monthly Report: Review channel performance and make recommendations where applicable

Customer Service

  • Provide excellent customer service and support, responding to inquiries and resolving issues in a timely manner
  • Custodian to FAQs, product complaints and feedbacks