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Senior Executive, Customer Experience (Pre & Post)

$ 4,000 - $ 5,000 / month

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Job Description

  • Salary up to $5,000 with Bonus
  • Location at Ubi
  • Customer Service experience is a MUST

Responsibilities:

  • Build and maintain long-term relationships with leasing clients, serving as the primary point of contact for all service needs.
  • Proactively assess customer satisfaction, address concerns, and implement solutions to enhance service experiences.
  • Ensure seamless service delivery, including timely vehicle maintenance and adherence to customer service standards tailored to the leasing business.
  • Conduct surveys and present findings to guide service enhancement strategies.
  • Lead initiatives like loyalty programs, appreciation events, and customer engagement programs to foster client loyalty and community building.
  • Provide training and coaching to staff on customer service standards, effective communication, and problem-solving techniques.

Requirements:

  • At least Diploma in Business related field
  • Minimum 3 years of experience in customer service or customer relationship management

Interested candidates can forward their CVs in MS Word format to[Confidential Information]

Job Description

  • Salary up to $5,000 with Bonus
  • Location at Ubi
  • Customer Service experience is a MUST

Responsibilities:

  • Build and maintain long-term relationships with leasing clients, serving as the primary point of contact for all service needs.
  • Proactively assess customer satisfaction, address concerns, and implement solutions to enhance service experiences.
  • Ensure seamless service delivery, including timely vehicle maintenance and adherence to customer service standards tailored to the leasing business.
  • Conduct surveys and present findings to guide service enhancement strategies.
  • Lead initiatives like loyalty programs, appreciation events, and customer engagement programs to foster client loyalty and community building.
  • Provide training and coaching to staff on customer service standards, effective communication, and problem-solving techniques.

Requirements:

  • At least Diploma in Business related field
  • Minimum 3 years of experience in customer service or customer relationship management

Interested candidates can forward their CVs in MS Word format to[Confidential Information]