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- Singapore - Central Singapore - Singapore
- Singapore - Central Singapore - SINGAPORE
- Continuously monitor networks, servers, and applications using SolarWinds, AWS CloudWatch, and Grafana.
- Analyze alerts and logs, respond to incidents based on predefined ITSM workflows (ServiceNow).
- Investigate false positives and adjust monitoring thresholds as needed.
- Identify, triage, and troubleshoot network and system outages, escalating to appropriate teams (IRT, SDM, or vendor) when necessary.
- Follow Major Incident Management processes, ensuring timely escalation and resolution.
- Communicate incident impact, resolution status, and next steps to stakeholders.
- Ensure uptime and performance of on-site IT infrastructure and cloud environments (AWS/Azure).
- Work with engineering teams to optimize monitoring settings and proactively identify potential issues.
- Perform trend analysis on frequent alerts (e.g., recurring disk full incidents).
- Maintain accurate records of incidents, problems, and solutions in ServiceNow ITSM.
- Generate reports on incident trends, alert volumes, and SLA compliance.
- Contribute to post-incident reviews (PIRs) and Service Improvement Plans (SIPs).
- Work closely with Service Delivery Managers (SDMs), Incident Managers, and Field Engineers to resolve issues.
- Support ITSM training and compliance initiatives for agency teams.
- Assist in automation efforts to enhance monitoring efficiency.
- Singapore - Central Singapore - Singapore
- Singapore - Central Singapore - SINGAPORE
- Singapore
- Singapore - Central Singapore
- Singapore - Central Singapore - Singapore , * Singapore - Central Singapore - SINGAPORE
- Singapore - Central Singapore - Singapore
- Singapore - Central Singapore - SINGAPORE
- Continuously monitor networks, servers, and applications using SolarWinds, AWS CloudWatch, and Grafana.
- Analyze alerts and logs, respond to incidents based on predefined ITSM workflows (ServiceNow).
- Investigate false positives and adjust monitoring thresholds as needed.
- Identify, triage, and troubleshoot network and system outages, escalating to appropriate teams (IRT, SDM, or vendor) when necessary.
- Follow Major Incident Management processes, ensuring timely escalation and resolution.
- Communicate incident impact, resolution status, and next steps to stakeholders.
- Ensure uptime and performance of on-site IT infrastructure and cloud environments (AWS/Azure).
- Work with engineering teams to optimize monitoring settings and proactively identify potential issues.
- Perform trend analysis on frequent alerts (e.g., recurring disk full incidents).
- Maintain accurate records of incidents, problems, and solutions in ServiceNow ITSM.
- Generate reports on incident trends, alert volumes, and SLA compliance.
- Contribute to post-incident reviews (PIRs) and Service Improvement Plans (SIPs).
- Work closely with Service Delivery Managers (SDMs), Incident Managers, and Field Engineers to resolve issues.
- Support ITSM training and compliance initiatives for agency teams.
- Assist in automation efforts to enhance monitoring efficiency.
- Singapore - Central Singapore - Singapore
- Singapore - Central Singapore - SINGAPORE
- Singapore
- Singapore - Central Singapore
- Singapore - Central Singapore - Singapore , * Singapore - Central Singapore - SINGAPORE