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LPS] NOC Analyst

Salary undisclosed

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[LPS] NOC AnalystGeneral InformationReq #WD00078243Career area:Information TechnologyCountry/Region:SingaporeState:Central SingaporeCity:SINGAPOREDate:Tuesday, February 25, 2025Working time:Full-timeAdditional Locations:
  • Singapore - Central Singapore - Singapore
  • Singapore - Central Singapore - SINGAPORE
Why Work at LenovoWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our .Description and RequirementsJob Summary:The Network Operations Center (NOC) Analyst is responsible for monitoring, managing, and troubleshooting IT infrastructure, networks, and systems to ensure high availability and optimal performance. The analyst responds to incidents, performs root cause analysis, and works with internal teams and external vendors to resolve issues efficiently.Key Responsibilities:Monitoring & Incident Management
  • Continuously monitor networks, servers, and applications using SolarWinds, AWS CloudWatch, and Grafana.
  • Analyze alerts and logs, respond to incidents based on predefined ITSM workflows (ServiceNow).
  • Investigate false positives and adjust monitoring thresholds as needed.
Incident Resolution & Escalation
  • Identify, triage, and troubleshoot network and system outages, escalating to appropriate teams (IRT, SDM, or vendor) when necessary.
  • Follow Major Incident Management processes, ensuring timely escalation and resolution.
  • Communicate incident impact, resolution status, and next steps to stakeholders.
Performance & Availability Management
  • Ensure uptime and performance of on-site IT infrastructure and cloud environments (AWS/Azure).
  • Work with engineering teams to optimize monitoring settings and proactively identify potential issues.
  • Perform trend analysis on frequent alerts (e.g., recurring disk full incidents).
Documentation & Reporting
  • Maintain accurate records of incidents, problems, and solutions in ServiceNow ITSM.
  • Generate reports on incident trends, alert volumes, and SLA compliance.
  • Contribute to post-incident reviews (PIRs) and Service Improvement Plans (SIPs).
Collaboration & Support
  • Work closely with Service Delivery Managers (SDMs), Incident Managers, and Field Engineers to resolve issues.
  • Support ITSM training and compliance initiatives for agency teams.
  • Assist in automation efforts to enhance monitoring efficiency.
Additional Locations:
  • Singapore - Central Singapore - Singapore
  • Singapore - Central Singapore - SINGAPORE
  • Singapore
  • Singapore - Central Singapore
  • Singapore - Central Singapore - Singapore , * Singapore - Central Singapore - SINGAPORE
[LPS] NOC AnalystGeneral InformationReq #WD00078243Career area:Information TechnologyCountry/Region:SingaporeState:Central SingaporeCity:SINGAPOREDate:Tuesday, February 25, 2025Working time:Full-timeAdditional Locations:
  • Singapore - Central Singapore - Singapore
  • Singapore - Central Singapore - SINGAPORE
Why Work at LenovoWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our .Description and RequirementsJob Summary:The Network Operations Center (NOC) Analyst is responsible for monitoring, managing, and troubleshooting IT infrastructure, networks, and systems to ensure high availability and optimal performance. The analyst responds to incidents, performs root cause analysis, and works with internal teams and external vendors to resolve issues efficiently.Key Responsibilities:Monitoring & Incident Management
  • Continuously monitor networks, servers, and applications using SolarWinds, AWS CloudWatch, and Grafana.
  • Analyze alerts and logs, respond to incidents based on predefined ITSM workflows (ServiceNow).
  • Investigate false positives and adjust monitoring thresholds as needed.
Incident Resolution & Escalation
  • Identify, triage, and troubleshoot network and system outages, escalating to appropriate teams (IRT, SDM, or vendor) when necessary.
  • Follow Major Incident Management processes, ensuring timely escalation and resolution.
  • Communicate incident impact, resolution status, and next steps to stakeholders.
Performance & Availability Management
  • Ensure uptime and performance of on-site IT infrastructure and cloud environments (AWS/Azure).
  • Work with engineering teams to optimize monitoring settings and proactively identify potential issues.
  • Perform trend analysis on frequent alerts (e.g., recurring disk full incidents).
Documentation & Reporting
  • Maintain accurate records of incidents, problems, and solutions in ServiceNow ITSM.
  • Generate reports on incident trends, alert volumes, and SLA compliance.
  • Contribute to post-incident reviews (PIRs) and Service Improvement Plans (SIPs).
Collaboration & Support
  • Work closely with Service Delivery Managers (SDMs), Incident Managers, and Field Engineers to resolve issues.
  • Support ITSM training and compliance initiatives for agency teams.
  • Assist in automation efforts to enhance monitoring efficiency.
Additional Locations:
  • Singapore - Central Singapore - Singapore
  • Singapore - Central Singapore - SINGAPORE
  • Singapore
  • Singapore - Central Singapore
  • Singapore - Central Singapore - Singapore , * Singapore - Central Singapore - SINGAPORE