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Tech Support Manager (IT/MNC/Up to $8,000 + AWS)

Salary undisclosed

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Technical Support Manager

We are seeking a Technical Support Manager to lead our technical support team, ensuring exceptional service delivery and customer satisfaction.

Key Responsibilities:

  • Team Management: Lead, train, and evaluate the support team to maintain efficiency and morale.
  • Customer Support: Oversee issue resolution, handle escalations, and enhance support strategies.
  • Operations & Performance: Develop SOPs, ensure SLA compliance, and optimize workflows.
  • Technical Expertise: Provide troubleshooting guidance and collaborate with product/engineering teams.
  • Collaboration & Communication: Act as a bridge between support, sales, and product teams; report insights to management.
  • Strategy & Risk Management: Scale support operations, manage resources, and mitigate risks.
  • Metrics & Reporting: Track KPIs like response time, resolution rates, and customer satisfaction.

Requirements:

  • 5+ years in technical support, customer service, or IT management.
  • Strong troubleshooting skills in software, hardware, networking, and cloud platforms.
  • Experience with helpdesk tools (e.g., Zendesk, Freshdesk), CRM (e.g., Salesforce), and monitoring tools.
  • Familiarity with ITIL frameworks and service management best practices.
  • Degree in IT, Computer Science, or related fields; relevant certifications (e.g., CompTIA A+, AWS, ITIL) are a plus.
  • Strong leadership, strategic planning, and problem-solving abilities.

If you’re a results-driven leader with a passion for technical support, we’d love to hear from you!

Please note that only shortlisted candidates will be notified. We appreciate your kind understanding on this. Thank you and all the best in your job search. Good luck!

Beecruit Pte Ltd

EA Licence No: 18C9123

EAP Registration No: R1109889

EAP Name: Tan Soon Hock

Technical Support Manager

We are seeking a Technical Support Manager to lead our technical support team, ensuring exceptional service delivery and customer satisfaction.

Key Responsibilities:

  • Team Management: Lead, train, and evaluate the support team to maintain efficiency and morale.
  • Customer Support: Oversee issue resolution, handle escalations, and enhance support strategies.
  • Operations & Performance: Develop SOPs, ensure SLA compliance, and optimize workflows.
  • Technical Expertise: Provide troubleshooting guidance and collaborate with product/engineering teams.
  • Collaboration & Communication: Act as a bridge between support, sales, and product teams; report insights to management.
  • Strategy & Risk Management: Scale support operations, manage resources, and mitigate risks.
  • Metrics & Reporting: Track KPIs like response time, resolution rates, and customer satisfaction.

Requirements:

  • 5+ years in technical support, customer service, or IT management.
  • Strong troubleshooting skills in software, hardware, networking, and cloud platforms.
  • Experience with helpdesk tools (e.g., Zendesk, Freshdesk), CRM (e.g., Salesforce), and monitoring tools.
  • Familiarity with ITIL frameworks and service management best practices.
  • Degree in IT, Computer Science, or related fields; relevant certifications (e.g., CompTIA A+, AWS, ITIL) are a plus.
  • Strong leadership, strategic planning, and problem-solving abilities.

If you’re a results-driven leader with a passion for technical support, we’d love to hear from you!

Please note that only shortlisted candidates will be notified. We appreciate your kind understanding on this. Thank you and all the best in your job search. Good luck!

Beecruit Pte Ltd

EA Licence No: 18C9123

EAP Registration No: R1109889

EAP Name: Tan Soon Hock