Senior IT Support Engineer (1 year contract, East, up to $4500)
$ 4,500 - $ 4,500 / month
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Simplified
- 12 months renewable contract
- Location: East
- Salary: up to $4,500 basic + allowance + OT + Completion Bonus
- Serve as the technical lead for desktop support escalations from L1 and L2 teams.
- Provide troubleshooting for complex hardware, software, and network issues.
- Monitor and manage incident queues, ensuring timely resolution and escalation to relevant teams when necessary.
- Develop and enforce best practices for issue resolution, root cause analysis, and problem management.
- Design, implement, and maintain desktop management solutions including operating systems, enterprise applications, and configurations.
- Design and implement desktop deployment and imaging solutions (e.g., Intune, SCCM, MDT, WDS, Jamf).
- Develop and maintain desktop security policies, configurations, and access controls.
- Ensure compliance with software licensing, security policies, and industry best practices.
- Implement and manage endpoint security solutions such as BitLocker, EDR, Antivirus.
- Evaluate and implement new technologies to enhance desktop performance, security, and user productivity.
- Ensure network fundamentals are maintained, including DNS, DHCP, TCP/IP, VPN troubleshooting.
- Lead and mentor junior engineers, providing guidance, training, and knowledge-sharing opportunities.
- Conduct regular team meetings and technical workshops to improve support capabilities.
- Participate in hiring processes and performance evaluations for desktop engineering team members.
- Establish reporting structures for tracking incident resolution, SLA compliance, and system health.
- Lead and execute desktop-related projects such as Windows upgrades, migrations, and deployments.
- Collaborate with network, security, and infrastructure teams to ensure seamless IT operations.
- Identify opportunities for automation, process improvements, and cost optimizations in desktop management and support.
- Work with vendors and third-party providers to evaluate and implement new technologies or services.
- Maintain detailed documentation of desktop configurations, troubleshooting procedures, and security policies.
- Ensure compliance with regulatory requirements, security standards, and licensing agreements.
- Conduct audits and assessments to identify and mitigate risks related to desktop systems and data.
- Generate regular reports on desktop performance, incidents, and SLA compliance for management.
- Develop and provide user guides and training materials for end-users on desktop-related tools and best practices.
- Act as a liaison between IT teams and business users to ensure smooth communication and issue resolution.
- Diploma / Bachelors Degree in Computer Science, Information Technology, or a related field.
- Minimum 3-5 years of experience in desktop engineering, endpoint management, or IT support.
- Relevant certifications (preferred but not mandatory): Microsoft Certified: Modern Desktop Administrator Associate; VMware Certified Professional (VCP); ITIL Foundation (for service management best practices); CompTIA Security+ (or equivalent security expertise)
- Proficiency in Windows operating systems.
- Experience with enterprise endpoint management tools (e.g., Intune, SCCM, Jamf).
- Hands-on experience in large-scale desktop deployments and migrations.
- Strong understanding of network fundamentals (e.g., DNS, DHCP, TCP/IP, VPN troubleshooting).
- Strong analytical and problem-solving skills with a proactive approach to IT challenges.
- Proven experience in leading and mentoring junior engineers.
- Experience in escalation management, reporting, and compliance tracking.
- 12 months renewable contract
- Location: East
- Salary: up to $4,500 basic + allowance + OT + Completion Bonus
- Serve as the technical lead for desktop support escalations from L1 and L2 teams.
- Provide troubleshooting for complex hardware, software, and network issues.
- Monitor and manage incident queues, ensuring timely resolution and escalation to relevant teams when necessary.
- Develop and enforce best practices for issue resolution, root cause analysis, and problem management.
- Design, implement, and maintain desktop management solutions including operating systems, enterprise applications, and configurations.
- Design and implement desktop deployment and imaging solutions (e.g., Intune, SCCM, MDT, WDS, Jamf).
- Develop and maintain desktop security policies, configurations, and access controls.
- Ensure compliance with software licensing, security policies, and industry best practices.
- Implement and manage endpoint security solutions such as BitLocker, EDR, Antivirus.
- Evaluate and implement new technologies to enhance desktop performance, security, and user productivity.
- Ensure network fundamentals are maintained, including DNS, DHCP, TCP/IP, VPN troubleshooting.
- Lead and mentor junior engineers, providing guidance, training, and knowledge-sharing opportunities.
- Conduct regular team meetings and technical workshops to improve support capabilities.
- Participate in hiring processes and performance evaluations for desktop engineering team members.
- Establish reporting structures for tracking incident resolution, SLA compliance, and system health.
- Lead and execute desktop-related projects such as Windows upgrades, migrations, and deployments.
- Collaborate with network, security, and infrastructure teams to ensure seamless IT operations.
- Identify opportunities for automation, process improvements, and cost optimizations in desktop management and support.
- Work with vendors and third-party providers to evaluate and implement new technologies or services.
- Maintain detailed documentation of desktop configurations, troubleshooting procedures, and security policies.
- Ensure compliance with regulatory requirements, security standards, and licensing agreements.
- Conduct audits and assessments to identify and mitigate risks related to desktop systems and data.
- Generate regular reports on desktop performance, incidents, and SLA compliance for management.
- Develop and provide user guides and training materials for end-users on desktop-related tools and best practices.
- Act as a liaison between IT teams and business users to ensure smooth communication and issue resolution.
- Diploma / Bachelors Degree in Computer Science, Information Technology, or a related field.
- Minimum 3-5 years of experience in desktop engineering, endpoint management, or IT support.
- Relevant certifications (preferred but not mandatory): Microsoft Certified: Modern Desktop Administrator Associate; VMware Certified Professional (VCP); ITIL Foundation (for service management best practices); CompTIA Security+ (or equivalent security expertise)
- Proficiency in Windows operating systems.
- Experience with enterprise endpoint management tools (e.g., Intune, SCCM, Jamf).
- Hands-on experience in large-scale desktop deployments and migrations.
- Strong understanding of network fundamentals (e.g., DNS, DHCP, TCP/IP, VPN troubleshooting).
- Strong analytical and problem-solving skills with a proactive approach to IT challenges.
- Proven experience in leading and mentoring junior engineers.
- Experience in escalation management, reporting, and compliance tracking.