
Associate/Analyst, Digital Channel Fulfilment Team Specialist - BusinessCare, Institutional Banking Group Operations (IBGO), Group Operations
Salary undisclosed
Checking job availability...
Original
Simplified
- Handle customer (Internal/External) issues and enquiries, provide appropriate solutions as well as accurate and complete information.
- Perform proper follow up to ensure resolution within SLA.
- Communicate and co-ordinate with internal stakeholders as necessary to resolve customer issues.
- Provide support on IDEAL Web & Mobile, IDEAL Connect, IDEAL 3.0 Partner Bank, IDEAL RAPID, OCOE, and educate/guide customers on product and system navigation.
- Provide support on IDEAL forms enquiries/clarifications/rejections.
- Follow internal procedures & guidelines, maintaining a positive, empathetic, and professional attitude towards customers as well as colleagues at all times.
- Any other tasks/duties that may be assigned.
- Customer-centric, with at least 2-3 years of working experience in Call Centre environment
- Effective communicator, able to work independently in a strategic manner.
- Good Knowledge of Corporate Products is an advantage
- A structured team player and individual with the ability to manage multiple projects simultaneously
- Good change management mindset & skills.
- Innovative and creative in problem solving
- Excellent written and verbal communication skills
- Handle customer (Internal/External) issues and enquiries, provide appropriate solutions as well as accurate and complete information.
- Perform proper follow up to ensure resolution within SLA.
- Communicate and co-ordinate with internal stakeholders as necessary to resolve customer issues.
- Provide support on IDEAL Web & Mobile, IDEAL Connect, IDEAL 3.0 Partner Bank, IDEAL RAPID, OCOE, and educate/guide customers on product and system navigation.
- Provide support on IDEAL forms enquiries/clarifications/rejections.
- Follow internal procedures & guidelines, maintaining a positive, empathetic, and professional attitude towards customers as well as colleagues at all times.
- Any other tasks/duties that may be assigned.
- Customer-centric, with at least 2-3 years of working experience in Call Centre environment
- Effective communicator, able to work independently in a strategic manner.
- Good Knowledge of Corporate Products is an advantage
- A structured team player and individual with the ability to manage multiple projects simultaneously
- Good change management mindset & skills.
- Innovative and creative in problem solving
- Excellent written and verbal communication skills