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Technical Support Engineer

$ 1,000 - $ 2,000 / month

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1. Project Coordination and Implementation: Coordinate and implement project plans ensuring timely completion of tasks and deliverables to ensure successful project execution.

2. Troubleshooting: Identify, analyze, and resolve technical issues related to our products or services.

3. Quality Assurance: To develop and implement QA strategies, process and standards and customer expectations.

4. Customer Support: Provide timely and professional support to customers via phone, email, chat, or on-site visits.

5. Technical Documentation: Create and maintain technical documentation, including knowledge base articles, user manuals, and troubleshooting guides.

6. Product Feedback: Collaborate with internal teams to provide customer feedback and insights, influencing product development and improvement.

7. Technical Training: Develop and deliver technical training to customers, partners, and internal teams.

8. Issue Escalation: Escalate complex technical issues to senior engineers or management, ensuring prompt resolution.

9. Continuous Learning: Stay up-to-date with industry trends, new technologies, and product updates.

Job Types: Full-time, Permanent

Pay: $1,000.00 - $2,000.00 per month

Schedule:

  • Monday to Friday

Work Location: In person

Expected Start Date: 10/03/2025