Technical Support Engineer
1. Project Coordination and Implementation: Coordinate and implement project plans ensuring timely completion of tasks and deliverables to ensure successful project execution.
2. Troubleshooting: Identify, analyze, and resolve technical issues related to our products or services.
3. Quality Assurance: To develop and implement QA strategies, process and standards and customer expectations.
4. Customer Support: Provide timely and professional support to customers via phone, email, chat, or on-site visits.
5. Technical Documentation: Create and maintain technical documentation, including knowledge base articles, user manuals, and troubleshooting guides.
6. Product Feedback: Collaborate with internal teams to provide customer feedback and insights, influencing product development and improvement.
7. Technical Training: Develop and deliver technical training to customers, partners, and internal teams.
8. Issue Escalation: Escalate complex technical issues to senior engineers or management, ensuring prompt resolution.
9. Continuous Learning: Stay up-to-date with industry trends, new technologies, and product updates.
Job Types: Full-time, Permanent
Pay: $1,000.00 - $2,000.00 per month
Schedule:
- Monday to Friday
Work Location: In person
Expected Start Date: 10/03/2025