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Field Support Engineer
$ 3,000 - $ 3,000 / month
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Our esteemed client, an established MNC, is searching for a Field Support Engineer:
Job Responsibilities
- Respond to customer and sales team inquiries via phone or email, providing technical support on product capabilities, specifications, and applications.
- Diagnose and troubleshoot customer issues through remote support (phone/email) or on-site visits.
- Conduct product application testing to support customers and sales teams.
- Provide on-site assistance, including system setup, adjustments, and fine-tuning.
- Deliver post-sales training sessions for customers to ensure effective product usage.
- Develop and maintain training materials, including user manuals and guides.
- Support sales teams in on-site presentations and demonstrations as required.
- Identify opportunities to enhance departmental efficiency and lead initiatives to improve processes.
- Adhere to company policies, procedures, and service standards.
- Perform other tasks and projects as assigned.
Job Requirements:
- Diploma or Degree in Engineering (e.g., Computer, Electrical, or related disciplines).
- Possess at least 3 years of experience in related field; fresh graduates are open to apply.
- Excellent active listening and communication skills, with the ability to explain complex concepts in a clear and simple manner.
- Strong customer service mindset, with a proactive approach to resolving technical issues.
- Experience with logic control and proficiency in Microsoft Excel.
- Familiarity with communication protocols such as Serial, Modbus TCP, Ethernet, and EIP.
- Knowledge of HMI programming.
- Experience with sensors, actuators (e.g., DC motors, encoders, relays, solenoids), and stepper/servo motors is an advantage.
- Knowledge of database languages (SQL/MySQL) is an advantage.
- Proficiency in programming languages such as C#, Java, or Python is an advantage.
Additional Information:
- Salary: Up to SGD 3,000 + 1 Month Completion Bonus
- Working Location: Kallang
- 1 year renewable contract
For interested parties, kindly click on "APPLY NOW" or send in your resume in MS Word format to
*We regret that only shortlisted candidates will be notified*
TSTAR Recruit Pte Ltd| EA Licence No:22C1039| Co.Reg.No.202207088Z| EA Registration No.: R1767370 (SIA KAI SING)
Job Types: Full-time, Contract
Pay: Up to $3,000.00 per month
Schedule:
- Monday to Friday
Work Location: In person