Senior Executive - Reservation cum Operation

Job description:

• Oversee daily operation and ensure services run smoothly
• Help with staff scheduling, resource management, and transportation coordination.
• Address and resolve any operational issues quickly.
• To ensure all accurate costing are updated in system and constant communication with Sales on their costing and itinerary
• Handle customer bookings, cancellations, and updates.
• Respond to customer questions about availability and pricing.
• Keep reservation records up-to-date.
• Build and maintain good relationships with suppliers (Hotels, Restaurants and others suppliers.
• Effectively cooperate with Tour Guides, Product, Sales, Reservation, Customer Experience and Suppliers for seamless daily operations and overall service improvement.
• Coordinate, supervise, and implement every aspect of travel arrangement should any group or guest is in town.

Requirement:

• Strong communication skills, both written and verbal across a variety of cultures to a diverse range of people (customers, suppliers, team members, leaders).
• Relevant experiences in Reservations / operation in travel agency is a plus
• Have good organizational skill with an ability to work well under pressure
• To carry out any other job function given by Management from time to time

Job Type: Full-time

Pay: $2,500.00 - $3,200.00 per month

Benefits:

• Health insurance
• Professional development

Schedule:

• Monday to Friday
• Weekend availability

Supplemental Pay:

• Performance bonus

Experience:

• Operations management: 2 years (Preferred)

Work Location: In person

Job description:

• Oversee daily operation and ensure services run smoothly
• Help with staff scheduling, resource management, and transportation coordination.
• Address and resolve any operational issues quickly.
• To ensure all accurate costing are updated in system and constant communication with Sales on their costing and itinerary
• Handle customer bookings, cancellations, and updates.
• Respond to customer questions about availability and pricing.
• Keep reservation records up-to-date.
• Build and maintain good relationships with suppliers (Hotels, Restaurants and others suppliers.
• Effectively cooperate with Tour Guides, Product, Sales, Reservation, Customer Experience and Suppliers for seamless daily operations and overall service improvement.
• Coordinate, supervise, and implement every aspect of travel arrangement should any group or guest is in town.

Requirement:

• Strong communication skills, both written and verbal across a variety of cultures to a diverse range of people (customers, suppliers, team members, leaders).
• Relevant experiences in Reservations / operation in travel agency is a plus
• Have good organizational skill with an ability to work well under pressure
• To carry out any other job function given by Management from time to time

Job Type: Full-time

Pay: $2,500.00 - $3,200.00 per month

Benefits:

• Health insurance
• Professional development

Schedule:

• Monday to Friday
• Weekend availability

Supplemental Pay:

• Performance bonus

Experience:

• Operations management: 2 years (Preferred)

Work Location: In person