Crew, VIP Tours & Events Operations (Casual - $14.00 per hour)
Salary undisclosed
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Job Responsibilities:
Uphold the highest service standards while dealing with a variety of Guests from around the world who will be on a Universal Studios Singapore (USS) VIP Experience or attending an event in USS.
Plan and execute VIP Experience for Guests of USS. Provide history and information to Guests about USS as well as the resort including specifics related to attractions, facades, and other Universal Studios driven show items.
Work with other Business Units to ensure seamless transitions during the tour including Reservations for show and/or restaurants, VIP access to attractions during the tour, and other tasks as assigned.
Execute the role of a Game Master in Scavenger Hunts by conducting briefings to large group of Guests.
Lifting and moving crowd control equipment.
Ad-hoc roles:
Providing the same guide service during special/seasonal offerings or events e.g., Halloween Horror Nights, Christmas event, etc
Assisting with Special Events Operations such as seminars, weddings, company dinner etc.
Informing Guests of event activities and providing directions as needed.
Job Requirements:
Minimum ITE, GCE O, A Level, Diploma in any discipline.
1- 2 years of experience in service industry or person with highest standards of customer service & passion to serve guests.
Good presentation skills will be an advantage (present information and respond to questions).
Candidate must be proficient in English. Knowledge of a second language preferred. (Preferably Mandarin - we require mandarin-speaking candidates cater to the high demand of mandarin tours).
Able to perform shift work, including weekends and public holidays, and work in an outdoor environment.
Able to interact and engage guest in a favorable manner in both positive and negative situations.
Able to withstand extended walking and long standing.
Able to do assist with some heavy lifting when needed (we require employees to transport Q-poles and barricades for event set up).
Uphold the highest service standards while dealing with a variety of Guests from around the world who will be on a Universal Studios Singapore (USS) VIP Experience or attending an event in USS.
Plan and execute VIP Experience for Guests of USS. Provide history and information to Guests about USS as well as the resort including specifics related to attractions, facades, and other Universal Studios driven show items.
Work with other Business Units to ensure seamless transitions during the tour including Reservations for show and/or restaurants, VIP access to attractions during the tour, and other tasks as assigned.
Execute the role of a Game Master in Scavenger Hunts by conducting briefings to large group of Guests.
Lifting and moving crowd control equipment.
Ad-hoc roles:
Providing the same guide service during special/seasonal offerings or events e.g., Halloween Horror Nights, Christmas event, etc
Assisting with Special Events Operations such as seminars, weddings, company dinner etc.
Informing Guests of event activities and providing directions as needed.
Job Requirements:
Minimum ITE, GCE O, A Level, Diploma in any discipline.
1- 2 years of experience in service industry or person with highest standards of customer service & passion to serve guests.
Good presentation skills will be an advantage (present information and respond to questions).
Candidate must be proficient in English. Knowledge of a second language preferred. (Preferably Mandarin - we require mandarin-speaking candidates cater to the high demand of mandarin tours).
Able to perform shift work, including weekends and public holidays, and work in an outdoor environment.
Able to interact and engage guest in a favorable manner in both positive and negative situations.
Able to withstand extended walking and long standing.
Able to do assist with some heavy lifting when needed (we require employees to transport Q-poles and barricades for event set up).