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Customer Service Staff
- Looking for candidates available to work:
- Monday: Morning, Afternoon, Evening
- Tuesday: Morning, Afternoon, Evening
- Wednesday: Morning, Afternoon, Evening
- Thursday: Morning, Afternoon, Evening
- Friday: Morning, Afternoon, Evening
- Saturday: Morning
- 2-3 years of relevant work experience required for this role
- Working rights required for this role
- Expected salary: $2,800 - $3,500 per month
- Immediate start available
Job Responsibilities:
Interface with customer and optimizing quality of service, business growth and customer satisfaction
Focal point to coordinate for day-to-day activities between stakeholders to achieve smooth transactions and build excellent working relationships
Handling local & overseas as well as internal and external customer enquiries, addressing concerns and offer solutions
Serve as backup to internal support group
Set up customer database, process bookings and executes pertinent orders
Manage shipping documentation (import/export) formalities efficiently to ensure absolute accuracy and compliance of procedures
Responsible for maintaining timely tracking status accuracy and schedules for all jobs
Prepare quotations
Maintaining internal/external KPIs and SOPs to meet customer requirements
Any other ad-hoc additional functions mandated by Management
Skills / Requirements:
Import/Export experience in freight forwarding with leadership experience will be an advantage
Ability to work in a fast-paced and deadline-driven office environment
Knowledge of Import/Export regulations and documents
Ability to multi-task, prioritize, and manage time effectively
Understanding of profitability and loss and how to plan to drive growth
Excellent verbal & written communication skills
Exceptional customer service and follow up skills
Responsible for booking, customs clearance, communication with foreign agents.
Coordinate with overseas and local branch for operation and rate issues.
Develop new business from existing customers to increase business volume and contribute to profits of the company
Required to liaise with Mandarin speaking stakeholders from overseas, proficient in Mandarin will be beneficial
Proficient in Microsoft Office Applications
5.5 days work week, 9am - 6pm (Mon - Fri) 9am - 1pm (Sat, work from home)