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Customer Service Staff

  • Full Time, onsite
  • APEX LOGISTICS INTERNATIONAL (S) PTE LTD
  • Tampines, Singapore
Salary undisclosed

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Job summary:
  • Looking for candidates available to work:
    • Monday: Morning, Afternoon, Evening
    • Tuesday: Morning, Afternoon, Evening
    • Wednesday: Morning, Afternoon, Evening
    • Thursday: Morning, Afternoon, Evening
    • Friday: Morning, Afternoon, Evening
    • Saturday: Morning
  • 2-3 years of relevant work experience required for this role
  • Working rights required for this role
  • Expected salary: $2,800 - $3,500 per month
  • Immediate start available

Job Responsibilities:

  • Interface with customer and optimizing quality of service, business growth and customer satisfaction

  • Focal point to coordinate for day-to-day activities between stakeholders to achieve smooth transactions and build excellent working relationships

  • Handling local & overseas as well as internal and external customer enquiries, addressing concerns and offer solutions

  • Serve as backup to internal support group

  • Set up customer database, process bookings and executes pertinent orders

  • Manage shipping documentation (import/export) formalities efficiently to ensure absolute accuracy and compliance of procedures

  • Responsible for maintaining timely tracking status accuracy and schedules for all jobs

  • Prepare quotations

  • Maintaining internal/external KPIs and SOPs to meet customer requirements

  • Any other ad-hoc additional functions mandated by Management

Skills / Requirements:

  • Import/Export experience in freight forwarding with leadership experience will be an advantage

  • Ability to work in a fast-paced and deadline-driven office environment

  • Knowledge of Import/Export regulations and documents

  • Ability to multi-task, prioritize, and manage time effectively

  • Understanding of profitability and loss and how to plan to drive growth

  • Excellent verbal & written communication skills

  • Exceptional customer service and follow up skills

  • Responsible for booking, customs clearance, communication with foreign agents.

  • Coordinate with overseas and local branch for operation and rate issues.

  • Develop new business from existing customers to increase business volume and contribute to profits of the company

  • Required to liaise with Mandarin speaking stakeholders from overseas, proficient in Mandarin will be beneficial

  • Proficient in Microsoft Office Applications

  • 5.5 days work week, 9am - 6pm (Mon - Fri) 9am - 1pm (Sat, work from home)