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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Analyst (Voice of Customer)

Salary undisclosed
Checking job availability...
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LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!Be part of our diverse and inclusive team.JOB SCOPEBackgroundAt Marina Bay Sands, the Customer Experience Analytics & Process Improvement (CX&PI) team is entrusted with the responsibility to work collaboratively with all operational units of the integrated resort and support them in continuously striving for operational excellence. This is achieved through a razor-sharp focus creating baseline measurements, service innovation, and data analytics, incubating Innovative Technology while engaging all relevant stakeholders – Hotel, Conventions, Gaming, Museum, F&B, and Retail, etc.We are seeking a highly analytical and detail-oriented Customer Experience Data Analyst to join our team. The ideal candidate will be responsible for analyzing customer data to provide insights that will enhance the overall customer experience. This role requires a strong understanding of data analysis techniques, excellent communication skills, and the ability to work collaboratively with cross-functional teams.KEY RESPONSIBILITIES
  • Collect, analyze, and interpret customer data from various sources to identify trends and insights.
  • Develop and maintain dashboards and reports to track key performance indicators (KPIs) related to customer experience.
  • Collaborate with multiple businesses to provide data-driven recommendations for improving customer satisfaction and loyalty.
  • Conduct surveys and analyze feedback to understand customer needs and preferences.
  • Utilize statistical methods and data visualization tools to present findings to stakeholders.
  • Monitor and report on the effectiveness of customer experience initiatives.
  • Identify opportunities for process improvements and recommend solutions to enhance the customer journey.
  • Create interactive dashboards for Voice of Customer (VOC) program using tools such as Power BI or similar visualization tools.
  • Familiarity with machine learning techniques and predictive analytics is an advantage
  • Monthly KPI reporting and undertake special projects as assigned.
  • Contribute as a team player in performing analyses to enable data driven discussions with the various Business units and identifying potential projects for the team to take on.
  • Possesses good presentation skills and PowerPoint slides creation with story-telling techniques.
Voice of Customer Platform ManagementSupport for VOC platform (Qualtrics) – between IT and operations with focus on upgrades, training, and optimized usage of these systems by various stakeholders. This includes the survey and ticketing components. * Ownership and strategic improvements of data collection process – including data ETL to provide end-to-end analytics solutions and reliability of key performance metrics
  • Engage and collaborate with external vendors for system enhancements
  • Support and provide direction to end-users relating to system processes and functionality
OthersInvolved in cross-departmental projects on process improvements / CX initiatives * Participate in any ad-hoc projects arising out of discussions / workshops with key stakeholdersJOB REQUIREMENTS
  • Bachelor Degree, preferably in Hotel Management, Computer Science, Business Analytics, Engineering, Mathematics, Statistics or similar
  • Proficiency in using Microsoft Office Suite (advanced) including Word, Excel and PowerPoint is expected.
  • Hands on experience of data analysis using tools such as SQL, Power BI, etc.
  • Exposure in customer service would be an advantage.
  • Passion for providing exceptional customer service; customer-focused.
  • Prior experience showing strong stakeholder engagement and vendor management skills is desired
  • Possess good interpersonal and communication skills (written and spoken)
  • Detail-oriented, Resourceful, Organized, Meticulous and Mature
  • Good planning and execution skills
  • Team player. Possess positive attitude, proactive and able to multi-task
  • Able to work flexible hours (as requested)
  • Maintain the highest ethical standards, level of commitment and ability to cope with complexity and change
  • Have a well-groomed and professional disposition at all times.
  • Must share our Company values of Passion, Creativity, Teamwork, Respect and Integrity.
Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.
LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!Be part of our diverse and inclusive team.JOB SCOPEBackgroundAt Marina Bay Sands, the Customer Experience Analytics & Process Improvement (CX&PI) team is entrusted with the responsibility to work collaboratively with all operational units of the integrated resort and support them in continuously striving for operational excellence. This is achieved through a razor-sharp focus creating baseline measurements, service innovation, and data analytics, incubating Innovative Technology while engaging all relevant stakeholders – Hotel, Conventions, Gaming, Museum, F&B, and Retail, etc.We are seeking a highly analytical and detail-oriented Customer Experience Data Analyst to join our team. The ideal candidate will be responsible for analyzing customer data to provide insights that will enhance the overall customer experience. This role requires a strong understanding of data analysis techniques, excellent communication skills, and the ability to work collaboratively with cross-functional teams.KEY RESPONSIBILITIES
  • Collect, analyze, and interpret customer data from various sources to identify trends and insights.
  • Develop and maintain dashboards and reports to track key performance indicators (KPIs) related to customer experience.
  • Collaborate with multiple businesses to provide data-driven recommendations for improving customer satisfaction and loyalty.
  • Conduct surveys and analyze feedback to understand customer needs and preferences.
  • Utilize statistical methods and data visualization tools to present findings to stakeholders.
  • Monitor and report on the effectiveness of customer experience initiatives.
  • Identify opportunities for process improvements and recommend solutions to enhance the customer journey.
  • Create interactive dashboards for Voice of Customer (VOC) program using tools such as Power BI or similar visualization tools.
  • Familiarity with machine learning techniques and predictive analytics is an advantage
  • Monthly KPI reporting and undertake special projects as assigned.
  • Contribute as a team player in performing analyses to enable data driven discussions with the various Business units and identifying potential projects for the team to take on.
  • Possesses good presentation skills and PowerPoint slides creation with story-telling techniques.
Voice of Customer Platform ManagementSupport for VOC platform (Qualtrics) – between IT and operations with focus on upgrades, training, and optimized usage of these systems by various stakeholders. This includes the survey and ticketing components. * Ownership and strategic improvements of data collection process – including data ETL to provide end-to-end analytics solutions and reliability of key performance metrics
  • Engage and collaborate with external vendors for system enhancements
  • Support and provide direction to end-users relating to system processes and functionality
OthersInvolved in cross-departmental projects on process improvements / CX initiatives * Participate in any ad-hoc projects arising out of discussions / workshops with key stakeholdersJOB REQUIREMENTS
  • Bachelor Degree, preferably in Hotel Management, Computer Science, Business Analytics, Engineering, Mathematics, Statistics or similar
  • Proficiency in using Microsoft Office Suite (advanced) including Word, Excel and PowerPoint is expected.
  • Hands on experience of data analysis using tools such as SQL, Power BI, etc.
  • Exposure in customer service would be an advantage.
  • Passion for providing exceptional customer service; customer-focused.
  • Prior experience showing strong stakeholder engagement and vendor management skills is desired
  • Possess good interpersonal and communication skills (written and spoken)
  • Detail-oriented, Resourceful, Organized, Meticulous and Mature
  • Good planning and execution skills
  • Team player. Possess positive attitude, proactive and able to multi-task
  • Able to work flexible hours (as requested)
  • Maintain the highest ethical standards, level of commitment and ability to cope with complexity and change
  • Have a well-groomed and professional disposition at all times.
  • Must share our Company values of Passion, Creativity, Teamwork, Respect and Integrity.
Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.