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- Assist in managing walk-in, online, and phone enquiries about NTUC Health services.
- Support the team in screening and understanding clients' needs using guided tools.
- Help coordinate service referrals by preparing referral forms and following up with relevant teams.
- Assist in scheduling and coordinating Home Care services for new clients.
- Support the team in maintaining accurate documentation in both systems and physical records.
- Work with internal teams to help ensure smooth service delivery.
- Assist in conducting basic follow-up calls with clients and caregivers to check on their service experience.
- Shadow experienced staff during home visits to observe client interactions and needs assessment.
- Help with preparing reports and updating client records based on guidance from supervisors.
- Support program development and evaluation efforts to enhance eldercare services in an evolving sector.
- Pursuing a Diploma or Advanced Diploma in healthcare-related or hospitality disciplines
- Proficient in Google Workspace applications
- Strong interpersonal and communication skills (both written and spoken)
- A team-player mindset with the ability to multi-task effectively
- Good judgment, problem-solving, and decision-making skills
- A passion for engaging with people and working collaboratively in teams
- Patience and dedication to supporting seniors with care and compassion
- Independence and accountability, with the ability to meet deadlines
- Proficiency in English (knowledge of Mandarin or dialects is a plus!)
- A service-oriented mindset with a passion for community work
- Assist in managing walk-in, online, and phone enquiries about NTUC Health services.
- Support the team in screening and understanding clients' needs using guided tools.
- Help coordinate service referrals by preparing referral forms and following up with relevant teams.
- Assist in scheduling and coordinating Home Care services for new clients.
- Support the team in maintaining accurate documentation in both systems and physical records.
- Work with internal teams to help ensure smooth service delivery.
- Assist in conducting basic follow-up calls with clients and caregivers to check on their service experience.
- Shadow experienced staff during home visits to observe client interactions and needs assessment.
- Help with preparing reports and updating client records based on guidance from supervisors.
- Support program development and evaluation efforts to enhance eldercare services in an evolving sector.
- Pursuing a Diploma or Advanced Diploma in healthcare-related or hospitality disciplines
- Proficient in Google Workspace applications
- Strong interpersonal and communication skills (both written and spoken)
- A team-player mindset with the ability to multi-task effectively
- Good judgment, problem-solving, and decision-making skills
- A passion for engaging with people and working collaboratively in teams
- Patience and dedication to supporting seniors with care and compassion
- Independence and accountability, with the ability to meet deadlines
- Proficiency in English (knowledge of Mandarin or dialects is a plus!)
- A service-oriented mindset with a passion for community work