JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Regional Operations Lead
Business unit : Work Dynamics
Reporting to : Direct: Account Director
Key stakeholders : JLL Internal, Client, 3rd Party Vendors
Direct reports Team consisting of : 8-10 direct reports across Asia Pacific Region
What this job involves
The Regional Operations Lead is responsible to provide outstanding service to the client by proactively leading, monitoring and controlling all facilities management
portfolio activity, with a focus on building operations, service contracts, financial and team management. Serves as the single point of contact for the Account Director and supports the team by driving implementation and delivery.
Leadership / Staff Management
– Actively encourage an environment that supports teamwork, co- operation, performance excellence and personal success
– Demonstrate and ensure to instill a culture in the team that match our “I am JLL” core behaviors and values of being an Expert, Proactive, Innovative, Versatile, Team Player and valuing the Customer.
– Proactively manage the Facilities Team, acting as a coach and mentor
– Develop the team through performance assessments and training,
managing staff workload through correct resourcing and developing a succession plan for key team members.
Stakeholder Management
– Pro-actively develop and manage relationships ensuring that expected service levels are achieved
– Comply with all financial requirements and meet or exceed
Key Performance Indicators
– Deliver an exceptional quality of service to the Client, as reflected by Client feedback
Finance Management / Cost Control / Profitability
– Achieve or exceed financial targets and ensure effective, efficient and economic operation of assigned responsibilities
– Ensure that operational expenditure is managed within agreed budgets and identify savings where possible
– Manage the annual budgeting and quarterly forecasting processes.
– Prepare current financial year budget spend reports (actual vs. budget,
variance etc.), analyze expenditure and demonstrate value or alternative efficiency initiatives (cost savings or increased account profitability)
– Ensure compliance within delegated authorities
Client and JLL Service Delivery
– Act as the single point of accountability for the Client in driving service delivery.
- Ensure data integrity of all systems and audit from time to time
– Develop and implement operational procedures and performance
measures to ensure simplification and accuracy of work methods, reliability of systems and consistency across the portfolio.
– Work with the respective Client and JLL to address specific operational issues.
– In conjunction with the Account Director, support initiatives such as Compliance Reviews, Regional Training programs and other initiatives as appropriate, through driving implementation at a Package level
– Drive Client specific initiatives such as savings targets, benchmarking, best
practices etc.
– Manage the team to ensure the maintenance and upkeep of the facilities and to address any specific issues
– Manage vendor performance to prescribed SLAs and KPIs, ensuring
effective management information is being produced and analyzed to continually improve service
– Ensure compliance with all Health, Safety, Environment and Risk
Management policies and procedures
– Deliver management reports as required.
– Manage all Minor Works planning and delivery associated with the portfolio.
Limiting Risk to the Client and JLL
– Ensure the JLL Operational Risk Management (ORM) program is implemented and maintained.
– Ensure escalation procedures and incident reporting procedures are
implemented and maintained.
– Follow established escalation procedures and incident reporting
procedures
– Adhere to JLL’s business conduct by ensuring compliance with the firm’s
guidelines, procedures and strategies
Employee Specifics
Ideal Experience
– Minimum 10 years’ experience in Facility, Property or related field, preferably and minimum 5 years managing a team.
– Strong communication, analytical, organization and presentation skills
– Strong financial management skills
– Tertiary qualification in Business Administration, Engineering, Building or Facility Management would be an advantage
– Excellent computer skills including Microsoft suite of products essential
Critical Competencies for Success
– Ability to provide superior service measured through Client and internal feedback and compliance with contractual key performance
– Make appropriate and acceptable recommendations to the Client and operational strategy/delivery, finance and vendor management that implementation of best practice.
– Role model behavior, consistent with cultural and ethical Company
– Manages and develops staff effectively, evidenced from feedback, staff performance
– Enhancing one’s own professional and personal skills
– Contributes towards the growth of the company and meeting assigned targets.
Key skills
– Strong communicator
– Good presentation skills and possesses strong verbal & written communication skills
- Self-motivated and confident Exhibits honesty & trustworthiness and above all
Location:
On-site –SingaporeIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our .
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.