Indoor Relationship Manager (Telesales Executive)
Salary undisclosed
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- Manage revenue and shipment growth through up-selling and cross-selling tactics to exceed assigned targets.
- Develop personal sales plan to achieve business growth through new business acquisition and growing share of wallet within the existing client base.
- Combine sales skills with DHL products and services knowledge and convert the maximum possible prospect leads into active customers.
- Continually strengthen knowledge on DHL's services and general commercial awareness in order to provide the best possible standard of customer service and maximize your contribution to the sales function.
- Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rat e and minimizing opportunities for competitors to gain business.
- Ensure all customer agreements are cost sensitive and adhere to regional standards on profit margins/ minimum pricing tariff, to govern business interest.
- Ensure that all sales activities via calls and customer information is maintained accurately in the customer database.
- Ensure that all customer issues relating to customer service, service recovery and credit control are co-coordinated and managed through the relevant DHL departments.
- Minimum of 3 years of sales experience preferably.
- Preferably with prior sales experience in a B2B environment.
- Sales and results-oriented, proactive and possess a positive work attitude.
- Ability to multitask and work under pressure and tight deadlines.
- Possess good spoken and written communication skills.
- Proficient in Microsoft Excel, Word and IT Savvy.
- Educational Qualifications: Diploma or equivalent preferably.
- Manage revenue and shipment growth through up-selling and cross-selling tactics to exceed assigned targets.
- Develop personal sales plan to achieve business growth through new business acquisition and growing share of wallet within the existing client base.
- Combine sales skills with DHL products and services knowledge and convert the maximum possible prospect leads into active customers.
- Continually strengthen knowledge on DHL's services and general commercial awareness in order to provide the best possible standard of customer service and maximize your contribution to the sales function.
- Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rat e and minimizing opportunities for competitors to gain business.
- Ensure all customer agreements are cost sensitive and adhere to regional standards on profit margins/ minimum pricing tariff, to govern business interest.
- Ensure that all sales activities via calls and customer information is maintained accurately in the customer database.
- Ensure that all customer issues relating to customer service, service recovery and credit control are co-coordinated and managed through the relevant DHL departments.
- Minimum of 3 years of sales experience preferably.
- Preferably with prior sales experience in a B2B environment.
- Sales and results-oriented, proactive and possess a positive work attitude.
- Ability to multitask and work under pressure and tight deadlines.
- Possess good spoken and written communication skills.
- Proficient in Microsoft Excel, Word and IT Savvy.
- Educational Qualifications: Diploma or equivalent preferably.