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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
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  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

Customer Success Specialist

$ 3,000 - $ 3,700 / month
Checking job availability...
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About the Company

Hegen is a multi-award winning organization specializing in mother and baby products. Our mission is to empower mothers in their breastfeeding journey and ease the transition into parenthood through meaningful products and services. As one of the top 10 fastest growing companies in Singapore, Hegen takes pride in creating innovative and practical solutions for time-strapped parents.

The Role

We are seeking an experienced and passionate Customer Service Specialist to join us in establishing legacy touchpoints with customers and advancing Hegen’s mission. You will play a vital role in creating and nurturing customer experience, building meaningful relationships with lasting outcomes. As a go-to technical expert for Hegen’s products, you will communicate thoughtful solutions and work with cross-functional teams to design the best possible outcome. Join us in shaping the journeys of parents and contributing to their success stories!

Responsibilities:

  • Design and manage the end-to-end customer experience process from pre-sales to post-service
  • Deliver exceptional service to all customers throughout the customer journey with the aim of driving customer satisfaction and inspiring customer loyalty
  • Perform daily administrative support by maintaining a record of issues faced by customers and resolve them by identifying and escalating the issues appropriately
  • Craft well-deliberated and thoughtful responses to address customer concerns and issues
  • Pre-empt and correct any issues that could affect customer satisfaction or retention
  • Be the voice of customer internally to influence better business decisions
  • Work closely with the quality team to translate customer issues into product improvements
  • Partner with community engagement team to build strong relationships with customers and drive brand advocacy
  • Conduct product training for customers and corporate partners via physical or virtual sessions

Requirements:

  • At least 1 year of experience in dealing with consumers in a retail or consumer goods company
  • Proficiency in at least 2 languages including English (both written and spoken) is mandatory.
  • Experience with using Hegen products and/or services would be advantageous
  • Ability to understand customer journey and empathise with customers across different touch points
  • Strong interpersonal communication and relationship building skills, capable of bridging differences with people from diverse backgrounds
  • Customer-centric, patient and a good listener
  • Demonstrate ability in creative problem solving and critical thinking
  • Fast learner, highly adaptable and resilient in a dynamic environment
  • Prior experience working in a start-up environment is advantageous
  • Savy in data management, analysis and digital tools (E.g., Zendesk, Microsoft Office Suite, Zoom)
  • Available to work onsite from Monday to Friday, 9am to 6pm as well as two Saturdays per month

At Hegen, we are passionate about fostering an inclusive and collaborative work environment where every team member can thrive. We’re committed to supporting personal growth and offering opportunities for career development at every stage of your journey.

Be part of our dynamic vision to impact 100 million mothers worldwide. Apply now and embark on an exciting career journey with Hegen! You may also submit your resume and cover letter to [email protected].

Job Type: Full-time

Pay: $3,000.00 - $3,700.00 per month

Benefits:

  • Dental insurance
  • Employee discount
  • Health insurance
  • Professional development

Schedule:

  • Monday to Friday
  • On call
  • Weekend availability

Supplemental Pay:

  • 13th month salary

Experience:

  • Customer service: 1 year (Required)

Work Location: In person