Restaurant Operations Manager

Responsibilities:

Operational Management

• Oversee daily operations of the arcade bar, including gaming areas, bar service, and food service (if applicable).

Staff Management

• Recruit, train, and supervise staff, including bartenders and servers
• Create staff schedules to ensure adequate coverage during peak hours and events.
• Conduct performance evaluations and provide feedback or coaching to improve team performance.
• Foster a positive work environment and resolve any employee conflicts or issues.

Customer Experience

• Ensure a high level of customer satisfaction by maintaining a clean, safe, and enjoyable environment.
• Address customer complaints or concerns promptly and professionally.
• Monitor customer feedback (in-person, online reviews, surveys) and implement improvements as needed.
• Organize and promote special events, tournaments, or themed nights to enhance customer engagement.

Financial Management

• Manage cash handling procedures and ensure accurate reporting of daily sales

Compliance and Safety

• Ensure compliance with local regulations, including alcohol licensing and health codes.
• Maintain a safe environment by enforcing safety protocols and conducting regular inspections.
• Train staff on emergency procedures, such as fire safety or handling difficult customers.

Administrative Duties

• Maintain accurate records of sales, inventory, and employee performance..

Key Skills and Qualifications

• Strong leadership and team management skills.
• Excellent communication and customer service abilities.
• Knowledge of bar operations and food service.
• Problem-solving and decision-making capabilities.
• Ability to work in a fast-paced, high-energy environment.

This role requires a balance of business acumen, customer focus, and operational expertise to ensure the arcade bar runs efficiently and delivers a memorable experience for guests.

• Ensure all equipment (arcade games, POS systems, etc.) is functioning properly and schedule maintenance or repairs as needed.
• Manage inventory levels for gaming tokens, prizes, food, beverages, and bar supplies.
• Implement and enforce standard operating procedures (SOPs) to maintain consistency and efficiency.

Job Type: Full-time

Pay: $3,200.00 - $3,500.00 per month

Benefits:

• Additional leave
• Employee discount
• Food provided
• Professional development

Schedule:

• Holidays
• Late shift
• Night shift
• Weekend availability

Supplemental Pay:

• Performance bonus
• Yearly bonus

Work Location: In person