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Customer Success Specialist - Entry Level [ACO-001-02]
$ 3,200 - $ 4,500 / month
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Working location: Paya Lebar
Working hours: 10am to 6pm (Monday to Friday)
JOB DESCRIPTION
- Build strong relationships with clients to ensure their satisfaction and loyalty
- Provide personalized support and solutions to address client needs
- Monitor client accounts and proactively identify opportunities for improvement
- Collaborate with internal teams to resolve client issues promptly
- Conduct regular check-ins with clients to gather feedback and ensure success
- Develop a deep understanding of the company’s products and services
- Create and deliver training sessions to help clients maximize product value
- Track and report on client performance metrics and outcomes
- Identify opportunities for upselling or cross-selling based on client needs
- Play a key role in driving client retention and long-term partnerships
REQUIREMENTS
- Minimum Diploma and above
- Strong customer service skills with a client-focused mindset
- Ability to analyze data and provide actionable insights to clients
- Excellent communication and problem-solving skills
EA Reg. Number: R21100629
EA License Number: 22C1278
Working location: Paya Lebar
Working hours: 10am to 6pm (Monday to Friday)
JOB DESCRIPTION
- Build strong relationships with clients to ensure their satisfaction and loyalty
- Provide personalized support and solutions to address client needs
- Monitor client accounts and proactively identify opportunities for improvement
- Collaborate with internal teams to resolve client issues promptly
- Conduct regular check-ins with clients to gather feedback and ensure success
- Develop a deep understanding of the company’s products and services
- Create and deliver training sessions to help clients maximize product value
- Track and report on client performance metrics and outcomes
- Identify opportunities for upselling or cross-selling based on client needs
- Play a key role in driving client retention and long-term partnerships
REQUIREMENTS
- Minimum Diploma and above
- Strong customer service skills with a client-focused mindset
- Ability to analyze data and provide actionable insights to clients
- Excellent communication and problem-solving skills
EA Reg. Number: R21100629
EA License Number: 22C1278