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Server Operations (Wintel Projects)
Job Description:
Daily monitoring and troubleshooting of our distributed server landscape will be part of
the task together with project work.
Verifying the compliance and integrity of our systems is key to keep a high level of
quality.
Performance optimization and capacity monitoring is as essential as the resolution of
end user problems through SAP’s internal ticketing system.
Changes done to our landscape also include updating or creating documentation for
level 3 Niche Area service.
1. Windows Server administration
Installing, configuring, and maintaining Windows Servers
Pre-requisites:
Experience Level: Level 3
Min 5 – 7 years of hands-on experience with Windows Server administration
o Last 2 major versions for all hard- and software
o Expert knowledge of Windows troubleshooting
o Expert knowledge of installation, configuration and troubleshooting of Microsoft
cluster Services
o Experience knowledge of MS Hyper-V
2. VMware vSphere administration
Installing, configuring, and maintaining vSphere ESXi
Pre-requisites:
Experience Level: Level 3
Min 5 – 7 years of hands-on experience with VMware vSphere administration
Expert knowledge
o vSphere ESXi, Virtual Center and VMware update manager
o virtual machine technology
o vSphere troubleshooting (ESXi & VMs)
Expert knowledge in troubleshooting on ESX servers using Command line / PowerCLI
Expert knowledge of storage protocols
3. Server Hardware (HPE preferred)
Remote management
Firmware updates and patches
Guiding hardware upgrades / FRU
Singapore Data Center support
Pre-requisites:
Experience Level: Level 3
5 years of hands-on experience with server hardware. (HPE preferred)
4. NetApp Storage administration
Remote management
Firmware updates and patches
Troubleshooting (WAFL/NFS/iSCSI/SMB/CIFs)
Pre-requisites:
Experience Level: Level 3
5 years hands on experience of NetApp storage administration would be beneficial
Expert knowledge
o PowerShell (ability to read, modify and create scripts)
o ITIL processes and ticket handling
o IT security concepts
5. Azure Cloud Administration
Configure, deploy and manage Azure Cloud assets
Pre-requisites:
Min 1-2 years of hands-on experience in Azure Compute Instance, Storage Accounts,
Networking and Managed Databases
Practical knowledge with managing via Azure CLI, Azure Powershell and Portal
Basic security contextual knowledge in Azure NSGs, RBAC and API keys
6. Monitoring IT Support Tickets / emails / hotline
7. Good network knowledge
Good knowledge of TCP/IP (v4) protocol
Troubleshooting network connectivity
Good understanding of router & switch configurations (VLAN/Trunk/ACL)
8. Desired knowledge
Hands on experience with MS SCOM operations
Basic Project Management experience
Vendor support ticket creation and follow-up for Netapp, Microsoft, VMware and HPE
Job Description:
Daily monitoring and troubleshooting of our distributed server landscape will be part of
the task together with project work.
Verifying the compliance and integrity of our systems is key to keep a high level of
quality.
Performance optimization and capacity monitoring is as essential as the resolution of
end user problems through SAP’s internal ticketing system.
Changes done to our landscape also include updating or creating documentation for
level 3 Niche Area service.
1. Windows Server administration
Installing, configuring, and maintaining Windows Servers
Pre-requisites:
Experience Level: Level 3
Min 5 – 7 years of hands-on experience with Windows Server administration
o Last 2 major versions for all hard- and software
o Expert knowledge of Windows troubleshooting
o Expert knowledge of installation, configuration and troubleshooting of Microsoft
cluster Services
o Experience knowledge of MS Hyper-V
2. VMware vSphere administration
Installing, configuring, and maintaining vSphere ESXi
Pre-requisites:
Experience Level: Level 3
Min 5 – 7 years of hands-on experience with VMware vSphere administration
Expert knowledge
o vSphere ESXi, Virtual Center and VMware update manager
o virtual machine technology
o vSphere troubleshooting (ESXi & VMs)
Expert knowledge in troubleshooting on ESX servers using Command line / PowerCLI
Expert knowledge of storage protocols
3. Server Hardware (HPE preferred)
Remote management
Firmware updates and patches
Guiding hardware upgrades / FRU
Singapore Data Center support
Pre-requisites:
Experience Level: Level 3
5 years of hands-on experience with server hardware. (HPE preferred)
4. NetApp Storage administration
Remote management
Firmware updates and patches
Troubleshooting (WAFL/NFS/iSCSI/SMB/CIFs)
Pre-requisites:
Experience Level: Level 3
5 years hands on experience of NetApp storage administration would be beneficial
Expert knowledge
o PowerShell (ability to read, modify and create scripts)
o ITIL processes and ticket handling
o IT security concepts
5. Azure Cloud Administration
Configure, deploy and manage Azure Cloud assets
Pre-requisites:
Min 1-2 years of hands-on experience in Azure Compute Instance, Storage Accounts,
Networking and Managed Databases
Practical knowledge with managing via Azure CLI, Azure Powershell and Portal
Basic security contextual knowledge in Azure NSGs, RBAC and API keys
6. Monitoring IT Support Tickets / emails / hotline
7. Good network knowledge
Good knowledge of TCP/IP (v4) protocol
Troubleshooting network connectivity
Good understanding of router & switch configurations (VLAN/Trunk/ACL)
8. Desired knowledge
Hands on experience with MS SCOM operations
Basic Project Management experience
Vendor support ticket creation and follow-up for Netapp, Microsoft, VMware and HPE