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Insurance Customer Service Representative #HMS
Job Opportunity: Insurance Customer Service Representative
Working Hours: Monday to Friday, 9 AM - 6 PM
Salary: Up to $3500 + 1-month bonus
Job Type: Full-Time/Contract 12 months
Industry: Insurance
Key Responsibilities:
- Assist with outbound calls to persuade renewal customers to renew their personal insurance policies.
- Ensure renewal retention meets stipulated targets.
- Respond promptly to clients' queries and calls, providing excellent customer service.
- Maintain efficient, accurate transactions to support both pre-sales and after-sales based on customer needs.
- Strive to meet Key Performance Indicators (KPIs) for both individual and team performance.
- Assist the manager/supervisor with tracking and preparing monthly management reports and statement of accounts.
- Follow Standard Operating Procedures (SOP) for performing tasks accurately.
- Collaborate with other teams and business partners, such as Underwriting, Claims, Finance, Marketing, IT, and others, to achieve company objectives and meet service standards.
- Contribute to continuous service and process improvements to ensure business standards, risks, and controls are maintained or exceeded.
- Assist in transforming business requirements into system enhancements, conducting testing, and ensuring smooth operations.
- Perform other duties as assigned.
How to Apply: send your resume to: [email protected] or telegram @jocelynchan ASAP!
Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)
Company EA Licence number : 99C4599
Personnel EA License: R1331820
Job Opportunity: Insurance Customer Service Representative
Working Hours: Monday to Friday, 9 AM - 6 PM
Salary: Up to $3500 + 1-month bonus
Job Type: Full-Time/Contract 12 months
Industry: Insurance
Key Responsibilities:
- Assist with outbound calls to persuade renewal customers to renew their personal insurance policies.
- Ensure renewal retention meets stipulated targets.
- Respond promptly to clients' queries and calls, providing excellent customer service.
- Maintain efficient, accurate transactions to support both pre-sales and after-sales based on customer needs.
- Strive to meet Key Performance Indicators (KPIs) for both individual and team performance.
- Assist the manager/supervisor with tracking and preparing monthly management reports and statement of accounts.
- Follow Standard Operating Procedures (SOP) for performing tasks accurately.
- Collaborate with other teams and business partners, such as Underwriting, Claims, Finance, Marketing, IT, and others, to achieve company objectives and meet service standards.
- Contribute to continuous service and process improvements to ensure business standards, risks, and controls are maintained or exceeded.
- Assist in transforming business requirements into system enhancements, conducting testing, and ensuring smooth operations.
- Perform other duties as assigned.
How to Apply: send your resume to: [email protected] or telegram @jocelynchan ASAP!
Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)
Company EA Licence number : 99C4599
Personnel EA License: R1331820