Head of Operations (Hospitality & Healthcare)
Our client is an established owner of healthcare & hospitality facilities and we are looking for a new Head of Operations to join our team.
Head of Operations
As the Director / Head of Operations, you will oversee the seamless daily operations of our hospitality and healthcare facilities. Reporting directly to the General Manager, this pivotal role requires a leader with a unique blend of 5-star hotel management expertise and experience in acute healthcare environments. The ideal candidate will be an adaptable, dynamic professional who can excel in a fast-paced and diverse operational setting.
Key Responsibilities:
- Operational Leadership: Direct and oversee operations across hospitality and healthcare facilities, ensuring exceptional service delivery and operational efficiency.
- Team Development: Mentor and lead department heads, fostering a collaborative and high-performing work culture.
- Guest and Patient Experience: Drive strategies to enhance customer satisfaction in both hotel and healthcare environments, addressing feedback promptly and effectively.
- Compliance and Standards: Ensure adherence to hospitality and healthcare regulations, as well as internal quality standards.
- Strategic Execution: Work closely with the GM to align operational strategies with organizational goals, focusing on innovation and adaptability.
- Financial Management: Oversee budgets, control costs, and optimize resources to achieve financial objectives.
Experience Required:
- Minimum of 8-10 years in Hotel and Healthcare Operations Management, preferable with 3 years experience in a leadership role within a luxury or upscale hotel.
- Experience in acute hospital operations or healthcare service management
- Proven ability to lead and motivate diverse teams, with a focus on employee development and engagement.
- Deep commitment to delivering exceptional guest experiences, with a proactive approach to service improvement.
- Strong understanding of financial management, including budgeting, forecasting, and cost control.
- Excellent analytical and decision-making abilities with a track record of effectively resolving operational challenges.
- Superior interpersonal and communication skills, capable of engaging effectively with guests, staff and other stakeholders.
- Familiarity with Hotel and/or Healthcare Software systems.
Education:
- Bachelor’s degree in Hospitality Management, Business and/or Healthcare Administration, or a related field.
- Relevant certifications or advanced training in both hospitality and healthcare management is advantageous.
Our client is an established owner of healthcare & hospitality facilities and we are looking for a new Head of Operations to join our team.
Head of Operations
As the Director / Head of Operations, you will oversee the seamless daily operations of our hospitality and healthcare facilities. Reporting directly to the General Manager, this pivotal role requires a leader with a unique blend of 5-star hotel management expertise and experience in acute healthcare environments. The ideal candidate will be an adaptable, dynamic professional who can excel in a fast-paced and diverse operational setting.
Key Responsibilities:
- Operational Leadership: Direct and oversee operations across hospitality and healthcare facilities, ensuring exceptional service delivery and operational efficiency.
- Team Development: Mentor and lead department heads, fostering a collaborative and high-performing work culture.
- Guest and Patient Experience: Drive strategies to enhance customer satisfaction in both hotel and healthcare environments, addressing feedback promptly and effectively.
- Compliance and Standards: Ensure adherence to hospitality and healthcare regulations, as well as internal quality standards.
- Strategic Execution: Work closely with the GM to align operational strategies with organizational goals, focusing on innovation and adaptability.
- Financial Management: Oversee budgets, control costs, and optimize resources to achieve financial objectives.
Experience Required:
- Minimum of 8-10 years in Hotel and Healthcare Operations Management, preferable with 3 years experience in a leadership role within a luxury or upscale hotel.
- Experience in acute hospital operations or healthcare service management
- Proven ability to lead and motivate diverse teams, with a focus on employee development and engagement.
- Deep commitment to delivering exceptional guest experiences, with a proactive approach to service improvement.
- Strong understanding of financial management, including budgeting, forecasting, and cost control.
- Excellent analytical and decision-making abilities with a track record of effectively resolving operational challenges.
- Superior interpersonal and communication skills, capable of engaging effectively with guests, staff and other stakeholders.
- Familiarity with Hotel and/or Healthcare Software systems.
Education:
- Bachelor’s degree in Hospitality Management, Business and/or Healthcare Administration, or a related field.
- Relevant certifications or advanced training in both hospitality and healthcare management is advantageous.