Freight Forwarding Operations Manager

Job Description

About Us

Wiseway Logistics (WWG) is an ASX-listed fast growing company in the international freight forwarding industry. As a licensed customs broker with bonded warehouse facilities, we deliver seamless logistics solutions tailored to global markets. With eight strategic offices across Australia and a robust global presence in USA, New Zealand, China, and Singapore, we are redefining the standards of freight forwarding while expanding our global reach.

Job Opportunity

We are looking for a results-driven Import & Export Operations Manager to manage and coordinate all aspects of import and export operations. The ideal candidate will have expertise in import and export documentation, air & sea operations and customer services, ensuring smooth and efficient operations for both imports and exports clients.

The Ideal Candidate:

The ideal candidate will possess a strong track record in operation management, especially in the import and export field, have experience in managing and leading a team and exposure to air, land and sea freight logistics, with a keen ability to identify and capitalize on operational opportunities.

Why Join Us?

This role offers the chance to shape the future of logistics by leveraging your expertise in freight forwarding, import/export, and air, land and sea freight solutions while building lasting client relationships globally.

Key Responsibilities

Import Operations:

• Coordinate import shipments, including booking freight, tracking, and managing customs clearance.
• Prepare and verify import documentation such as commercial invoices, packing lists, and certificates of origin.
• Ensure compliance with Singapore Customs regulations and other government agency requirements.
• Liaise with customs brokers, freight forwarders, and shipping lines for timely delivery of goods.

Export Operations:

• Plan and execute export shipments, including booking air space and containers, and arranging transportation.
• Prepare export documentation, including Airway Bills, bills of lading, export declarations, and shipping instructions.
• Ensure compliance with international trade regulations, Free Trade Agreements (FTA), and relevant export controls.
• Work closely with overseas agents and customers to ensure smooth shipment handling.

General Operations & Client Relationships:

• Maintain up to date knowledge of import/export regulations and compliance requirement.
• Ensure adherence to trade regulations, HS code classification, and tax/duty assessments.
• Apply for necessary permits and certificates as required for import/export goods.
• Negotiate rates and services with airlines, shipping lines, freight forwarders, and customs brokers.
• Monitor performance of service providers to ensure delivery commitments are met.
• Resolve any issues or discrepancies related to shipments or customs processes.
• Client relationship management.
• Ability to assist in expanding the import and export client base.
• Overseeing the arrangement of transport and cartage, preparing quotations, and negotiating rates with airlines if necessary.
• Ensure that there are no storage fee, detention, demurrage, and penalties accrued.
• Regularly report on financial performance, operational KPIs, and improvement initiatives to senior management.
• Be available and accountable to both customers and internal stakeholders.
• Other duties as assigned.

Key Requirements

• Minimum 3-4 years of experience in import and export managerial operations in freight forwarding industry.
• Experience with air, land and sea modes of transportation.
• CargoWise experience .
• Excellent customer service skills with the ability to build and sustain client relations.
• Excellent communication and interpersonal skills.
• Strong attention to detail and good time management.
• Good organizational skills.
• Demonstrated proficiency in computer usage.
• Bachelor’s degree in Logistics, Supply Chain Management, International Trade, or a related field (Preferred)
• Have Potential to become branch manager in Singapore

How to Apply

If you are a driven professional with a passion for growth and expertise in international logistics, we want to hear from you! Submit your resume and cover letter detailing your experience to [email protected]

Job Type: Full-time

Pay: Negotiable

Direct Report: Group CEO

Job Description

About Us

Wiseway Logistics (WWG) is an ASX-listed fast growing company in the international freight forwarding industry. As a licensed customs broker with bonded warehouse facilities, we deliver seamless logistics solutions tailored to global markets. With eight strategic offices across Australia and a robust global presence in USA, New Zealand, China, and Singapore, we are redefining the standards of freight forwarding while expanding our global reach.

Job Opportunity

We are looking for a results-driven Import & Export Operations Manager to manage and coordinate all aspects of import and export operations. The ideal candidate will have expertise in import and export documentation, air & sea operations and customer services, ensuring smooth and efficient operations for both imports and exports clients.

The Ideal Candidate:

The ideal candidate will possess a strong track record in operation management, especially in the import and export field, have experience in managing and leading a team and exposure to air, land and sea freight logistics, with a keen ability to identify and capitalize on operational opportunities.

Why Join Us?

This role offers the chance to shape the future of logistics by leveraging your expertise in freight forwarding, import/export, and air, land and sea freight solutions while building lasting client relationships globally.

Key Responsibilities

Import Operations:

• Coordinate import shipments, including booking freight, tracking, and managing customs clearance.
• Prepare and verify import documentation such as commercial invoices, packing lists, and certificates of origin.
• Ensure compliance with Singapore Customs regulations and other government agency requirements.
• Liaise with customs brokers, freight forwarders, and shipping lines for timely delivery of goods.

Export Operations:

• Plan and execute export shipments, including booking air space and containers, and arranging transportation.
• Prepare export documentation, including Airway Bills, bills of lading, export declarations, and shipping instructions.
• Ensure compliance with international trade regulations, Free Trade Agreements (FTA), and relevant export controls.
• Work closely with overseas agents and customers to ensure smooth shipment handling.

General Operations & Client Relationships:

• Maintain up to date knowledge of import/export regulations and compliance requirement.
• Ensure adherence to trade regulations, HS code classification, and tax/duty assessments.
• Apply for necessary permits and certificates as required for import/export goods.
• Negotiate rates and services with airlines, shipping lines, freight forwarders, and customs brokers.
• Monitor performance of service providers to ensure delivery commitments are met.
• Resolve any issues or discrepancies related to shipments or customs processes.
• Client relationship management.
• Ability to assist in expanding the import and export client base.
• Overseeing the arrangement of transport and cartage, preparing quotations, and negotiating rates with airlines if necessary.
• Ensure that there are no storage fee, detention, demurrage, and penalties accrued.
• Regularly report on financial performance, operational KPIs, and improvement initiatives to senior management.
• Be available and accountable to both customers and internal stakeholders.
• Other duties as assigned.

Key Requirements

• Minimum 3-4 years of experience in import and export managerial operations in freight forwarding industry.
• Experience with air, land and sea modes of transportation.
• CargoWise experience .
• Excellent customer service skills with the ability to build and sustain client relations.
• Excellent communication and interpersonal skills.
• Strong attention to detail and good time management.
• Good organizational skills.
• Demonstrated proficiency in computer usage.
• Bachelor’s degree in Logistics, Supply Chain Management, International Trade, or a related field (Preferred)
• Have Potential to become branch manager in Singapore

How to Apply

If you are a driven professional with a passion for growth and expertise in international logistics, we want to hear from you! Submit your resume and cover letter detailing your experience to [email protected]

Job Type: Full-time

Pay: Negotiable

Direct Report: Group CEO