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Customer Relation Officer
$ 4,500 - $ 6,500 / month
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- Address and resolve residents' feedback and complaints.
- Coordinate site inspections.
- Draft and respond to feedback and queries.
- Communicate effectively with residents.
- Maintain proper documentation and records of defects, including both hardcopy and online submissions.
- Liaise with stakeholders such as HDB, sub-contractors, Town Council, consultants, and residents.
- Manage customer relationships by interacting with residents to maintain good rapport and gather feedback.
- Prepare routine reports.
- Provide administrative support to the project team.
- Perform any other ad-hoc duties or tasks as assigned by management.
- A minimum pass in at least 5 subjects, including English, at GCE "O" Level or NITEC Certificate.
- Competent and possess the skills, knowledge, and ability to manage public relations with residents effectively.
- Capable of communicating effectively in English and one other Singapore official language (effectively bilingual).
- Have a pleasant personality.
- Possess customer-oriented attitude with good communication and interpersonal skills.
- Proficient in Microsoft Office applications such as Excel, Word, and PowerPoint to manage documentation and communication tasks effectively.
- Address and resolve residents' feedback and complaints.
- Coordinate site inspections.
- Draft and respond to feedback and queries.
- Communicate effectively with residents.
- Maintain proper documentation and records of defects, including both hardcopy and online submissions.
- Liaise with stakeholders such as HDB, sub-contractors, Town Council, consultants, and residents.
- Manage customer relationships by interacting with residents to maintain good rapport and gather feedback.
- Prepare routine reports.
- Provide administrative support to the project team.
- Perform any other ad-hoc duties or tasks as assigned by management.
- A minimum pass in at least 5 subjects, including English, at GCE "O" Level or NITEC Certificate.
- Competent and possess the skills, knowledge, and ability to manage public relations with residents effectively.
- Capable of communicating effectively in English and one other Singapore official language (effectively bilingual).
- Have a pleasant personality.
- Possess customer-oriented attitude with good communication and interpersonal skills.
- Proficient in Microsoft Office applications such as Excel, Word, and PowerPoint to manage documentation and communication tasks effectively.