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Customer Relation Officer

$ 4,500 - $ 6,500 / month

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More Jobs at: www.blueboxjobs.comThe Customer Relations Officer is responsible, but not limited to, the following:
  • Address and resolve residents' feedback and complaints.
  • Coordinate site inspections.
  • Draft and respond to feedback and queries.
  • Communicate effectively with residents.
  • Maintain proper documentation and records of defects, including both hardcopy and online submissions.
  • Liaise with stakeholders such as HDB, sub-contractors, Town Council, consultants, and residents.
  • Manage customer relationships by interacting with residents to maintain good rapport and gather feedback.
  • Prepare routine reports.
  • Provide administrative support to the project team.
  • Perform any other ad-hoc duties or tasks as assigned by management.
Minimum Qualifications/ Job Experience:
  • A minimum pass in at least 5 subjects, including English, at GCE "O" Level or NITEC Certificate.
  • Competent and possess the skills, knowledge, and ability to manage public relations with residents effectively.
  • Capable of communicating effectively in English and one other Singapore official language (effectively bilingual).
  • Have a pleasant personality.
  • Possess customer-oriented attitude with good communication and interpersonal skills.
  • Proficient in Microsoft Office applications such as Excel, Word, and PowerPoint to manage documentation and communication tasks effectively.
More Jobs at: www.blueboxjobs.comThe Customer Relations Officer is responsible, but not limited to, the following:
  • Address and resolve residents' feedback and complaints.
  • Coordinate site inspections.
  • Draft and respond to feedback and queries.
  • Communicate effectively with residents.
  • Maintain proper documentation and records of defects, including both hardcopy and online submissions.
  • Liaise with stakeholders such as HDB, sub-contractors, Town Council, consultants, and residents.
  • Manage customer relationships by interacting with residents to maintain good rapport and gather feedback.
  • Prepare routine reports.
  • Provide administrative support to the project team.
  • Perform any other ad-hoc duties or tasks as assigned by management.
Minimum Qualifications/ Job Experience:
  • A minimum pass in at least 5 subjects, including English, at GCE "O" Level or NITEC Certificate.
  • Competent and possess the skills, knowledge, and ability to manage public relations with residents effectively.
  • Capable of communicating effectively in English and one other Singapore official language (effectively bilingual).
  • Have a pleasant personality.
  • Possess customer-oriented attitude with good communication and interpersonal skills.
  • Proficient in Microsoft Office applications such as Excel, Word, and PowerPoint to manage documentation and communication tasks effectively.