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- To oversee outlets operations and ensure that all SOPs are strictly complied with
- Plan staffing schedules and resolve all outlet operational issues
- Review service standards and product offerings to increase sales and minimize costs
- Identify market trends and develop new ideas to stay ahead of competition
- Work closely with functional support departments to align with strategic business objectives
- Develop annual budget, monthly sales target, and track monthly KPIs
- Drive process improvements across all outlets for greater effectiveness and efficiency
- Build close relationships with front-line staff, outlet tenants, cleaning partners, landlords' ops team and government agencies to facilitate smooth operations
- Lead and motivate Outlet Staff and Operations Executive in achieving sales targets and customer satisfaction
- Resolve employees' disciplinary issues and outlet manpower needs
- Develop a sound and strong working relationship with all outlet staff and to develop their maximum potential
- Any other related operational issues and projects as and when required.
- Diploma in Food & Beverage / Culinary Management or Business related
- A minimum of 5 years' experience with proven track record in Food & Beverage industry/environment, with 2 years of managing a sizeable portfolio of F&B outlets
- Must be willing to work in Coffee Shop or Food Court environment
- Must have Class 3 vehicle license
- Willing to work 5.5 days per week or rotating shifts
- Strong business acumen, critical thinking, and analytical skills
- Good problem solver and self-confidence in decision making
- Leadership with strong influential and coaching skills
- Strong inter-personal skills and to lead by example with hands-on approach
- Hands-on experience in managing F&B outlet including coffee shop, food court, fast-food or restaurant
Registration Number: R2196979
EA License No: 13C6730 (MCI Consulting Pte Ltd)Employer questionsYour application will include the following questions:Which of the following statements best describes your right to work in Singapore?What's your expected monthly basic salary?Which of the following types of qualifications do you have?How many years' experience do you have as an Operations Manager?Which of the following languages are you fluent in?Company profileMCi Career Services4.1·Human Resources & Recruitment51-100 employeesWith over 15 years in the industry, MCI is a leading recruitment and outsourcing provider in Singapore. Our team of 100+ professionals leverages an extensive network to recruit top talent across diverse sectors. We have successfully placed over 30,000 candidates and served more than 1,000 clients. At MCI, we don't just fill positions - we elevate businesses by connecting them with the right individuals. We promise to deliver only the best services, as we are not here just to help but to make companies interesting!With over 15 years in the industry, MCI is a leading recruitment and outsourcing provider in Singapore. Our team of 100+ professionals leverages an extensive network to recruit top talent across diverse sectors. We have successfully placed over 30,000 candidates and served more than 1,000 clients. At MCI, we don't just fill positions - we elevate businesses by connecting them with the right individuals. We promise to deliver only the best services, as we are not here just to help but to make companies interesting!Company informationRegistration No.201311115KEA No.13C6730
- To oversee outlets operations and ensure that all SOPs are strictly complied with
- Plan staffing schedules and resolve all outlet operational issues
- Review service standards and product offerings to increase sales and minimize costs
- Identify market trends and develop new ideas to stay ahead of competition
- Work closely with functional support departments to align with strategic business objectives
- Develop annual budget, monthly sales target, and track monthly KPIs
- Drive process improvements across all outlets for greater effectiveness and efficiency
- Build close relationships with front-line staff, outlet tenants, cleaning partners, landlords' ops team and government agencies to facilitate smooth operations
- Lead and motivate Outlet Staff and Operations Executive in achieving sales targets and customer satisfaction
- Resolve employees' disciplinary issues and outlet manpower needs
- Develop a sound and strong working relationship with all outlet staff and to develop their maximum potential
- Any other related operational issues and projects as and when required.
- Diploma in Food & Beverage / Culinary Management or Business related
- A minimum of 5 years' experience with proven track record in Food & Beverage industry/environment, with 2 years of managing a sizeable portfolio of F&B outlets
- Must be willing to work in Coffee Shop or Food Court environment
- Must have Class 3 vehicle license
- Willing to work 5.5 days per week or rotating shifts
- Strong business acumen, critical thinking, and analytical skills
- Good problem solver and self-confidence in decision making
- Leadership with strong influential and coaching skills
- Strong inter-personal skills and to lead by example with hands-on approach
- Hands-on experience in managing F&B outlet including coffee shop, food court, fast-food or restaurant
Registration Number: R2196979
EA License No: 13C6730 (MCI Consulting Pte Ltd)Employer questionsYour application will include the following questions:Which of the following statements best describes your right to work in Singapore?What's your expected monthly basic salary?Which of the following types of qualifications do you have?How many years' experience do you have as an Operations Manager?Which of the following languages are you fluent in?Company profileMCi Career Services4.1·Human Resources & Recruitment51-100 employeesWith over 15 years in the industry, MCI is a leading recruitment and outsourcing provider in Singapore. Our team of 100+ professionals leverages an extensive network to recruit top talent across diverse sectors. We have successfully placed over 30,000 candidates and served more than 1,000 clients. At MCI, we don't just fill positions - we elevate businesses by connecting them with the right individuals. We promise to deliver only the best services, as we are not here just to help but to make companies interesting!With over 15 years in the industry, MCI is a leading recruitment and outsourcing provider in Singapore. Our team of 100+ professionals leverages an extensive network to recruit top talent across diverse sectors. We have successfully placed over 30,000 candidates and served more than 1,000 clients. At MCI, we don't just fill positions - we elevate businesses by connecting them with the right individuals. We promise to deliver only the best services, as we are not here just to help but to make companies interesting!Company informationRegistration No.201311115KEA No.13C6730