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- Focus on order processing, order fulfillment till delivery in promptly and accurately manner.
- Acknowledge customers’ email on queries/feedbacks/order placement within one working day.
- Follow up with customers to ensure high level satisfaction and determining future requirements.
- Ensure that customer’s complaints/feedbacks are well investigated, resolved, and escalating the complaints/feedbacks aptly to Senior and working with Regulatory & QSHE swiftly & independently.
- Ensure the availability of certificate of analysis/compliance, applying inspection status.
- Prepare, generate and disseminate customer’s reports on timely and accurately manner. Collecting and sustaining sales data and database of customer contacts.
- Maintain good filing and retrieval system to ensure easy access of work documents, when needed.
- Always adhere to management systems and comply to standard operation procedures without fail.
- Participate in continuous process improvement project; as and when needed.
- Ensure compliance to the safety rules and measures stated in the WSH Risk Assessment.
- Refrain from any unsafe or negligent act that may always endanger yourself or others at workplace.
- Always use the personal protective equipment, to ensure safety at workplace.
- Responsible to participate in protecting the environment, preventing pollution, complying with applicable requirements as identified in the policy statements and promoting sustainable practices.
- Other duties as assigned.
- GCE O Level or Diploma holder
- At least 4 years relevant working experience
- Familiar with ERP system and Microsoft Office Application
- Focus on order processing, order fulfillment till delivery in promptly and accurately manner.
- Acknowledge customers’ email on queries/feedbacks/order placement within one working day.
- Follow up with customers to ensure high level satisfaction and determining future requirements.
- Ensure that customer’s complaints/feedbacks are well investigated, resolved, and escalating the complaints/feedbacks aptly to Senior and working with Regulatory & QSHE swiftly & independently.
- Ensure the availability of certificate of analysis/compliance, applying inspection status.
- Prepare, generate and disseminate customer’s reports on timely and accurately manner. Collecting and sustaining sales data and database of customer contacts.
- Maintain good filing and retrieval system to ensure easy access of work documents, when needed.
- Always adhere to management systems and comply to standard operation procedures without fail.
- Participate in continuous process improvement project; as and when needed.
- Ensure compliance to the safety rules and measures stated in the WSH Risk Assessment.
- Refrain from any unsafe or negligent act that may always endanger yourself or others at workplace.
- Always use the personal protective equipment, to ensure safety at workplace.
- Responsible to participate in protecting the environment, preventing pollution, complying with applicable requirements as identified in the policy statements and promoting sustainable practices.
- Other duties as assigned.
- GCE O Level or Diploma holder
- At least 4 years relevant working experience
- Familiar with ERP system and Microsoft Office Application