
Customer Service and Planning Executive
$ 5,000 - $ 6,000 / month
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- Serve as the main contact for customer inquiries, concerns, and requests, ensuring prompt and professional responses
- Address customer issues with a solution-focused approach to maintain satisfaction
- Process orders, returns, and exchanges with accuracy
- Maintain and update customer records to ensure data accuracy
- Communicate with customers via phone, email, chat, and social media
- Collaborate with internal teams (sales, logistics, and finance) to resolve customer-related issues
- Support planning, scheduling, and resource coordination to ensure timely service delivery
- Work with cross-functional teams to oversee inventory levels, production schedules, and procurement planning
- Assist in generating reports on customer service trends, product performance, and inventory status
- Monitor customer service order progress to ensure adherence to timelines
- Provide administrative support to the planning and operations team as required
- Diploma in Business Administration, Logistics, or related field
- 3+ years in customer service, planning, or operations
- Strong communication, multitasking, and organizational skills
- ERP system knowledge is a plus
- Attention to detail and problem-solving ability
- Ability to work independently and as part of a team
- Serve as the main contact for customer inquiries, concerns, and requests, ensuring prompt and professional responses
- Address customer issues with a solution-focused approach to maintain satisfaction
- Process orders, returns, and exchanges with accuracy
- Maintain and update customer records to ensure data accuracy
- Communicate with customers via phone, email, chat, and social media
- Collaborate with internal teams (sales, logistics, and finance) to resolve customer-related issues
- Support planning, scheduling, and resource coordination to ensure timely service delivery
- Work with cross-functional teams to oversee inventory levels, production schedules, and procurement planning
- Assist in generating reports on customer service trends, product performance, and inventory status
- Monitor customer service order progress to ensure adherence to timelines
- Provide administrative support to the planning and operations team as required
- Diploma in Business Administration, Logistics, or related field
- 3+ years in customer service, planning, or operations
- Strong communication, multitasking, and organizational skills
- ERP system knowledge is a plus
- Attention to detail and problem-solving ability
- Ability to work independently and as part of a team