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- Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families
- Applies understanding of the industry and how own area contributes to the achievement of objectives
- Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges
- Identifies and resolves technical, operational and organizational problems
- Impacts the level of service and the team’s ability to meet quality, volume, and timeliness objectives
- Guides, influences and persuades others internally in related areas or externally
- Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families
- Applies understanding of the industry and how own area contributes to the achievement of objectives
- Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges
- Identifies and resolves technical, operational and organizational problems
- Impacts the level of service and the team’s ability to meet quality, volume, and timeliness objectives
- Guides, influences and persuades others internally in related areas or externally