Information Services Executive
Salary undisclosed
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What The Role Is
Information Services Executive
What You Will Be Working On
You will be part of a dynamic team providing quality IT support to HDB staff located in a cluster of HDB branch offices.
As An Information Services Executive, Your Responsibilities Will Include
We are looking for a candidate who possess the following attributes:
Candidate Should Also Be Willing To
All applicants will be notified on whether they are shortlisted for the position within 4 weeks of the closing date of this job posting.
Information Services Executive
What You Will Be Working On
You will be part of a dynamic team providing quality IT support to HDB staff located in a cluster of HDB branch offices.
As An Information Services Executive, Your Responsibilities Will Include
- IT Equipment Management
- Configure, troubleshoot, and relocate IT equipment (e.g., printers, user machines, counter PCs, e-kiosk PCs, VoIP phones, and GFE mobile devices)
- Maintain public area internet PCs and ensuring they have the latest software and patches
- System Maintenance and Security
- Update security patches and virus definitions for non-GSIB machines
- Monitor and support Windows IPU upgrades and tech refresh exercises
- Provide IT support for systems access control
- Specialised IT Support
- Configure user machines for data analytics tasks and RPA projects
- Providing IT support to HDB Offices for projects as and when required (e.g., Home Improvement Programme and Lift Upgrading Programme)
- Technology Ambassador
- Introduce and promote new ICT tools to staff
- Organise/ Conduct knowledge-sharing sessions on emerging technologies/ ICT tools to enhance digital literacy among staff
- Equip staff with self-reliance ICT tips
- Develop and deliver training materials on new ICT tools and systems
- Create user guides and documentation for common IT processes
- Innovation and Improvement
- Explore and evaluate new technologies to improve operational efficiency
- Propose and drive ICT projects that enhance workplace productivity
- Collaborate with Departments/ Zones to identify areas for technological improvement
- Project Management
- Assist in planning and executing IT-related projects
- Coordinate with vendors and internal stakeholders for smooth project implementation
- Monitor project progress and report on outcomes
- User Support and Communication
- Provide IT support to end-users
- Maintain clear communication channels for IT-related queries and issues
- Collect and analyse user feedback to improve IT services
- Compliance and Security
- Ensure adherence to IT policies and procedures
- Promote cybersecurity awareness among staff
- Assist in maintaining IT asset inventory and licensing compliance
We are looking for a candidate who possess the following attributes:
- Effective communication skills
- Strong passion to serve
- Meticulous and independent problem-solving abilities, coupled with the initiative to explore innovative solutions
- Confidence in promoting new technologies and driving digital transformation
- Willingness to learn and adapt to rapidly evolving IT landscapes and emerging technologies
- Strong analytical skills for troubleshooting complex IT issues
- Excellent project management abilities to coordinate IT initiatives and upgrades
Candidate Should Also Be Willing To
- Travel between Home/HDB Hub and HDB branch offices when IT support is required, including weekends to support estate renewal projects.
- Perform overtime work (when required).
- Perform light physical work (e.g. lifting and shifting of IT equipment during installation/relocation of equipment).
All applicants will be notified on whether they are shortlisted for the position within 4 weeks of the closing date of this job posting.
What The Role Is
Information Services Executive
What You Will Be Working On
You will be part of a dynamic team providing quality IT support to HDB staff located in a cluster of HDB branch offices.
As An Information Services Executive, Your Responsibilities Will Include
We are looking for a candidate who possess the following attributes:
Candidate Should Also Be Willing To
All applicants will be notified on whether they are shortlisted for the position within 4 weeks of the closing date of this job posting.
Information Services Executive
What You Will Be Working On
You will be part of a dynamic team providing quality IT support to HDB staff located in a cluster of HDB branch offices.
As An Information Services Executive, Your Responsibilities Will Include
- IT Equipment Management
- Configure, troubleshoot, and relocate IT equipment (e.g., printers, user machines, counter PCs, e-kiosk PCs, VoIP phones, and GFE mobile devices)
- Maintain public area internet PCs and ensuring they have the latest software and patches
- System Maintenance and Security
- Update security patches and virus definitions for non-GSIB machines
- Monitor and support Windows IPU upgrades and tech refresh exercises
- Provide IT support for systems access control
- Specialised IT Support
- Configure user machines for data analytics tasks and RPA projects
- Providing IT support to HDB Offices for projects as and when required (e.g., Home Improvement Programme and Lift Upgrading Programme)
- Technology Ambassador
- Introduce and promote new ICT tools to staff
- Organise/ Conduct knowledge-sharing sessions on emerging technologies/ ICT tools to enhance digital literacy among staff
- Equip staff with self-reliance ICT tips
- Develop and deliver training materials on new ICT tools and systems
- Create user guides and documentation for common IT processes
- Innovation and Improvement
- Explore and evaluate new technologies to improve operational efficiency
- Propose and drive ICT projects that enhance workplace productivity
- Collaborate with Departments/ Zones to identify areas for technological improvement
- Project Management
- Assist in planning and executing IT-related projects
- Coordinate with vendors and internal stakeholders for smooth project implementation
- Monitor project progress and report on outcomes
- User Support and Communication
- Provide IT support to end-users
- Maintain clear communication channels for IT-related queries and issues
- Collect and analyse user feedback to improve IT services
- Compliance and Security
- Ensure adherence to IT policies and procedures
- Promote cybersecurity awareness among staff
- Assist in maintaining IT asset inventory and licensing compliance
We are looking for a candidate who possess the following attributes:
- Effective communication skills
- Strong passion to serve
- Meticulous and independent problem-solving abilities, coupled with the initiative to explore innovative solutions
- Confidence in promoting new technologies and driving digital transformation
- Willingness to learn and adapt to rapidly evolving IT landscapes and emerging technologies
- Strong analytical skills for troubleshooting complex IT issues
- Excellent project management abilities to coordinate IT initiatives and upgrades
Candidate Should Also Be Willing To
- Travel between Home/HDB Hub and HDB branch offices when IT support is required, including weekends to support estate renewal projects.
- Perform overtime work (when required).
- Perform light physical work (e.g. lifting and shifting of IT equipment during installation/relocation of equipment).
All applicants will be notified on whether they are shortlisted for the position within 4 weeks of the closing date of this job posting.