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Quality Assurance Specialist (Banking/Novena/Salary up to $2,4k) - GL

$ 2,000 - $ 2,400 / month

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Job Highlights:

  • Basic Salary: $2,000 - $2,400
  • Working Days/Hours: 5 Days / 9AM to 630PM
  • Location: Novena
  • Career Progression
  • 1-Year Contract Renewable

Responsibilities:

  • Deliver Quality Assurance objectives by conducting regular call reviews and highlight any potential risk to management.
  • Review 15 of closed sales calls per day for General Insurance Team.
  • Backup for Auto Insurance for Call Review purposes.
  • Promptly report any calls detected with potential quality issues (e.g.misrepresentation, fraudulent) to Management.
  • Prepare, track and send Quality Assurance related reports to UOB management and team. (NMD, Service Quality Monthly, Penalty Points Table)
  • Keep track on all the status of Quality Assurance Cases from beginning to end process and provide update to management on a timely manner.
  • Weekly meeting with management to discuss on discrepancies and solutions for further improvements.
  • Other ad-hoc duties as assigned by superviso

Requirements:

  • Min Qualification: GCE 'O' Level
  • Good to have BCP and PGI Certificates.
  • Preferably have quality assurance experience and insurance products knowledge

Only shortlisted candidates will be notified


Send your resume to:
Email:

Just Recruit Singapore Pte Ltd EA12C6295

Job Highlights:

  • Basic Salary: $2,000 - $2,400
  • Working Days/Hours: 5 Days / 9AM to 630PM
  • Location: Novena
  • Career Progression
  • 1-Year Contract Renewable

Responsibilities:

  • Deliver Quality Assurance objectives by conducting regular call reviews and highlight any potential risk to management.
  • Review 15 of closed sales calls per day for General Insurance Team.
  • Backup for Auto Insurance for Call Review purposes.
  • Promptly report any calls detected with potential quality issues (e.g.misrepresentation, fraudulent) to Management.
  • Prepare, track and send Quality Assurance related reports to UOB management and team. (NMD, Service Quality Monthly, Penalty Points Table)
  • Keep track on all the status of Quality Assurance Cases from beginning to end process and provide update to management on a timely manner.
  • Weekly meeting with management to discuss on discrepancies and solutions for further improvements.
  • Other ad-hoc duties as assigned by superviso

Requirements:

  • Min Qualification: GCE 'O' Level
  • Good to have BCP and PGI Certificates.
  • Preferably have quality assurance experience and insurance products knowledge

Only shortlisted candidates will be notified


Send your resume to:
Email:

Just Recruit Singapore Pte Ltd EA12C6295