Guest Relations Supervisor (Dining Services)
With the rapid expansion of OUE Restaurants’ portfolio of fine dining and mass-market brands in Singapore, we are on the lookout for individuals who are excited about hospitality and lifestyle and champion sustainable concepts.
Job Summary
This role requires an individual who has an outgoing personality and excellent guest service skills to provide an unparalleled service experience to our guests.
Key Responsibilities
- Understand each guest’s needs and preferences to provide a personalized service.
- Coordinate reservation requests with the team.
- Contribute to the smooth and efficient running of the guest experience journey.
- Establishes and maintains positive customer contact at the restaurant.
- Recognizing VIPs and regular guests.
- Communicates guest’s comments to the Guest Relations Managers.
- Actively seek feedback from guests to identify areas of improvement.
- Communicates with management, Guest Relations Team, and Service Team on customer needs, comments, or incidents.
- Responsible for the general upkeep of the restaurant and its facilities – identifying them to ensure all VIPs and guests are being always provided the best experience.
- Identify VIP bookings to ensure that these are flagged with the operations team so that special requests and arrangements can be made by the relevant person(s).
- Perform any other duties as assigned by the managers and senior management.
Requirements:
- At least 2 years of experience in F&B venues (restaurants, cafes, etc.).
- Proficiency in CRM systems like SevenRooms.
- Strong communication skills for interacting with guests and stakeholders.
- Ability to work flexible hours, including weekends and public holidays.
- Self-starter with a positive, flexible attitude.
Working Hours:
- 5-day workweek with shifts during restaurant dining hours, flexibility to work weekends and public holidays.
With the rapid expansion of OUE Restaurants’ portfolio of fine dining and mass-market brands in Singapore, we are on the lookout for individuals who are excited about hospitality and lifestyle and champion sustainable concepts.
Job Summary
This role requires an individual who has an outgoing personality and excellent guest service skills to provide an unparalleled service experience to our guests.
Key Responsibilities
- Understand each guest’s needs and preferences to provide a personalized service.
- Coordinate reservation requests with the team.
- Contribute to the smooth and efficient running of the guest experience journey.
- Establishes and maintains positive customer contact at the restaurant.
- Recognizing VIPs and regular guests.
- Communicates guest’s comments to the Guest Relations Managers.
- Actively seek feedback from guests to identify areas of improvement.
- Communicates with management, Guest Relations Team, and Service Team on customer needs, comments, or incidents.
- Responsible for the general upkeep of the restaurant and its facilities – identifying them to ensure all VIPs and guests are being always provided the best experience.
- Identify VIP bookings to ensure that these are flagged with the operations team so that special requests and arrangements can be made by the relevant person(s).
- Perform any other duties as assigned by the managers and senior management.
Requirements:
- At least 2 years of experience in F&B venues (restaurants, cafes, etc.).
- Proficiency in CRM systems like SevenRooms.
- Strong communication skills for interacting with guests and stakeholders.
- Ability to work flexible hours, including weekends and public holidays.
- Self-starter with a positive, flexible attitude.
Working Hours:
- 5-day workweek with shifts during restaurant dining hours, flexibility to work weekends and public holidays.