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Digital Solutions Executive

  • Full Time, onsite
  • Buddhist Compassion Relief Tzu Chi (Foundation) Singapore
  • Pasir Panjang, Singapore
$ 96,000 - $ 150,000 / month

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Job Purpose - An Digital Solutions Executive in the Operational Affairs Section (OAS) of the Charity Development Department (CDD) plays a crucial role in optimizing workflows, providing valuable analytical insights, and managing digitalization projects. The key responsibilities include workflow enhancement, data analysis, and overseeing digital transformation initiatives.

Job Duties and Responsibilities

  • Evaluate and improve workflows by identifying and resolving bottlenecks to enhance efficiency and boost productivity.
  • Conduct data analysis for budget management and charity services.
  • Monitor key charity service and budget performance metrics.
  • Gather and analyze business requirements for the implementation and enhancement of new systems.
  • Develop detailed project schedules and ensure timely delivery of project milestones. (system review and enhancement)
  • Conduct training sessions and offer operational support, including resolving login problems, password resets, and providing system functionality guidance to ensure user proficiency with new systems and features.
  • Identify system errors, report issues to the technical team, and follow up on resolutions to ensure user satisfaction.
  • Modify and configure basic workflows in the system (e.g., form routing, notifications) to ensure business requirements are met.(keep system up-to-date)
  • Manage the WhatsApp Business Account to broadcast messages to charity volunteers, maintain and enhance the one-stop platform Charity Portal, and oversee user account management and issue reporting in the Charity Management System (CMS).

Job Requirements

  • Possess 2-3 years in system management, data analysis, or digitalization projects and relevant working experience.
  • Experience in VWO-related work is advantageous.
  • Possess strong skills and experience in system implementation, data management, and digitalization projects, including data migration, cleaning, deployment, project timeline development, UAT coordination, and IT system support and enhancement.
  • Excellent written and verbal communication skills to interact with stakeholders at all levels, provide clear instructions, and report on progress.
  • Proficiency in Power BI for creating reports, dashboards, and visualizing data.

Job Types: Full-time, Permanent

Benefits:

  • Food provided
  • Free parking
  • Professional development

Schedule:

  • Day shift
  • Monday to Friday

Supplemental Pay:

  • 13th month salary

Work Location: In person

Job Purpose - An Digital Solutions Executive in the Operational Affairs Section (OAS) of the Charity Development Department (CDD) plays a crucial role in optimizing workflows, providing valuable analytical insights, and managing digitalization projects. The key responsibilities include workflow enhancement, data analysis, and overseeing digital transformation initiatives.

Job Duties and Responsibilities

  • Evaluate and improve workflows by identifying and resolving bottlenecks to enhance efficiency and boost productivity.
  • Conduct data analysis for budget management and charity services.
  • Monitor key charity service and budget performance metrics.
  • Gather and analyze business requirements for the implementation and enhancement of new systems.
  • Develop detailed project schedules and ensure timely delivery of project milestones. (system review and enhancement)
  • Conduct training sessions and offer operational support, including resolving login problems, password resets, and providing system functionality guidance to ensure user proficiency with new systems and features.
  • Identify system errors, report issues to the technical team, and follow up on resolutions to ensure user satisfaction.
  • Modify and configure basic workflows in the system (e.g., form routing, notifications) to ensure business requirements are met.(keep system up-to-date)
  • Manage the WhatsApp Business Account to broadcast messages to charity volunteers, maintain and enhance the one-stop platform Charity Portal, and oversee user account management and issue reporting in the Charity Management System (CMS).

Job Requirements

  • Possess 2-3 years in system management, data analysis, or digitalization projects and relevant working experience.
  • Experience in VWO-related work is advantageous.
  • Possess strong skills and experience in system implementation, data management, and digitalization projects, including data migration, cleaning, deployment, project timeline development, UAT coordination, and IT system support and enhancement.
  • Excellent written and verbal communication skills to interact with stakeholders at all levels, provide clear instructions, and report on progress.
  • Proficiency in Power BI for creating reports, dashboards, and visualizing data.

Job Types: Full-time, Permanent

Benefits:

  • Food provided
  • Free parking
  • Professional development

Schedule:

  • Day shift
  • Monday to Friday

Supplemental Pay:

  • 13th month salary

Work Location: In person