Patient Service Associate, Child Development Unit

Key Responsibilities:

Counter Registration

• Perform patient registration and verify relevant documents.
• Conduct the triage process, e.g. including screening and measuring and recording patient’s height/weight/ blood pressure and etc.
• Provide clear instructions to patients regarding consultation/ intervention processes.
• Perform accurate billing and timely collection of payments.
• Manage wait time and keep patient updated in a timely manner.
• Comply to clinic facilities readiness.

Consultation Room

• Provide administrative support to clinicians during consultations as required.
• Assist in scoring the assessment forms and tabulating assessment results accurately.
• Ensure documents/assessments are properly organised and scanned into the system.
• Ensure assessment tools and kits are cleaned and disinfected.

Appointment Matters

• Provide proper care and coordination and coordinate first/follow-up appointments for patients.
• Coordinate and follow-up on referrals.

Key Requirements:

• Minimum “N” Level.
• Healthcare or service-related industry preferred.
• Proficient in IT computer skills.
• Team player with good communication and interpersonal skills.
• Able to multitask and work in a fast-paced environment.