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- Provide L2 support for applications, including troubleshooting, issue resolution, and root cause analysis
- Analyze issues raised by users or reported by monitoring systems, and provide workaround solutions
- Follow up with vendors to ensure timely resolution of issues
- Understand job dependencies and recover failed jobs
- Define and implement job automation
- Support regular simulation of disaster recovery scenarios
- Specify monitoring requirements and observe system abnormalities to prevent issues
- Conduct application capacity planning and performance tuning
- Perform regular application reviews to ensure compliance with technology security standards
- Communicate with internal IT, business units, and external vendors to resolve issues and improve application performance
- Minimum 3-5 years of IT experience, preferably in the banking or financial institution industry
- Strong technical skillset, including Unix/Linux, MS SQL, Oracle, Postgre, MySQL, IIS, nginx, Apache Web, WebLogic/WebSphere, MQ, Kafka, Tomcat, Resin, Redis, Java, Java Script, SQL Script, .Net, and Python
- Good knowledge of 3-tier architecture applications and ability to provide L2 support
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work well under pressure and prioritize tasks effectively
- Proactive and flexible, with a strong commitment to customer satisfaction
- Provide L2 support for applications, including troubleshooting, issue resolution, and root cause analysis
- Analyze issues raised by users or reported by monitoring systems, and provide workaround solutions
- Follow up with vendors to ensure timely resolution of issues
- Understand job dependencies and recover failed jobs
- Define and implement job automation
- Support regular simulation of disaster recovery scenarios
- Specify monitoring requirements and observe system abnormalities to prevent issues
- Conduct application capacity planning and performance tuning
- Perform regular application reviews to ensure compliance with technology security standards
- Communicate with internal IT, business units, and external vendors to resolve issues and improve application performance
- Minimum 3-5 years of IT experience, preferably in the banking or financial institution industry
- Strong technical skillset, including Unix/Linux, MS SQL, Oracle, Postgre, MySQL, IIS, nginx, Apache Web, WebLogic/WebSphere, MQ, Kafka, Tomcat, Resin, Redis, Java, Java Script, SQL Script, .Net, and Python
- Good knowledge of 3-tier architecture applications and ability to provide L2 support
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work well under pressure and prioritize tasks effectively
- Proactive and flexible, with a strong commitment to customer satisfaction